Assistant Night Manager

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for an Assistant Night Manager who can make transactions feel seamless, offer thoughtful local insights, and anticipate every request to make our guests feel right at home.

The principal responsibility of the Night team is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am. 

Every day is different, but you’ll mostly be:

The Assistant Night Manager plays a pivotal role in ensuring the smooth operation of the hotel during overnight hours, supported by the Night Manager and Night Auditor. The role will assist to drive team engagement, guest feedback and problem resolution, as well as brand and cleanliness standards.

• Ensuring the accurate and timely completion of the night audit function
• Acknowledging IHG One Rewards members and returning guests
• Assisting in maintaining procedures for security of monies, credit and financial transactions, and guest security.  Check billing instructions and guest credit for compliance with hotel credit policy
• Checking guests in, out and managing any wake-up call requests
• Performing other duties such as concierge services, room service and special guest requests
• Overseeing the safety and security of the hotel and its guests
• Leading and mentoring the night team to deliver exceptional services
• The first responder in the absence of the Night Manager - you'll know how to respond to emergency situations promptly and calmly.

What We Need From You:

• Experience in hotel Front Office/Rooms division, demonstrated leadership experiences is advantageous
• Excellent written and verbal communication skills
• Strong attention to detail, financial acumen and sense of ownership when identifying issues and solutions
• Computer literacy, including familiarity with PMS software and Microsoft Suite
• Resilience, with the proven ability to manage a crisis
• Flexibility - Available to work a predominately overnight roster including weekends and public holidays
• Compliance - accredited Responsible Service of Alcohol, Safe Food Handling Certificate, South Australian Responsible Persons Badge and First Aid Certificate are required to perform the role, and must be maintained

What you can expect from us:

Let’s #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including:

• Freshly laundered uniform
• Proactive paid wellbeing days
• Paid birthday leave - hip hip hooray!
• Enhanced parental leave
• Some of the best discounts across our IHG Hotels & Resorts for accommodation and food & beverage
• A massive discounts platform for all your favourite brands and retailers - to help your salary go further

Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?