Senior ServiceNow Compliance & Validation Lead (Freelancer)

To support our global IT initiatives within a regulated pharmaceutical environment, we are looking for an experienced IT ServiceNow Compliance & Validation Lead. In this role, you will be responsible for ensuring that the ServiceNow platform is qualified, validated, and maintained in a GxP-compliant manner, while acting as the bridge between IT, Quality Assurance, and business stakeholders.

Frame Conditions:

• Location: Remote
• Contract type: Freelance (full-time assignment)
• Industry: Pharmaceutical / Life Sciences
• Duration: 12 months+
• Note: Only candidates located within the EU can be considered.

Tasks

• Develop and execute the compliance and validation strategy for the ServiceNow platform in a regulated environment.
• Lead the Computer System Validation (CSV) lifecycle for ServiceNow modules used in GxP processes.
• Create, maintain, and review validation documentation (Validation Plans, Risk Assessments, URS, IQ/OQ/PQ, Traceability Matrices).
• Define and enforce GxP controls, audit trails, and data integrity principles (ALCOA+).
• Support system reviews, revalidation activities, and change control processes.
• Act as IT lead during audits and regulatory inspections.
• Collaborate closely with QA, IT Security, Business Process Owners, and ServiceNow developers.
• Provide training and ensure SOPs and Work Instructions are up to date.

Requirements

• 5+ years of IT compliance/validation experience in the pharmaceutical or life sciences industry.
• 3+ years working with ServiceNow in a regulated (GxP) environment.
• Strong knowledge of GxP compliance frameworks and guidelines (e.g. 21 CFR Part 11, EU Annex 11, GAMP 5, and ALCOA+).
• Proven expertise in Computer System Validation (CSV) and SDLC processes.
• Familiarity with ITIL processes (Change, Incident, Problem Management).
• Excellent documentation, communication, and stakeholder management skills.
• Experience with validated SaaS platforms and vendor qualification processes is a plus.
• Fluency in English required.

Preferred Certifications (Nice-To-Have):

• ServiceNow Certified System Administrator / Implementation Specialist
• GAMP 5 or CSV-related certifications
• ITIL Foundation Certification
• Project Management Certification (PMP, PRINCE2)