Digital Cloud Solution Architect

At Small Medium Enterprises and Channel (SME&C), we are leading a fast-growing, Artificial Intelligence (AI)-powered global sales team, one that is deeply driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization, it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, performance-focused, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

As a Digital Cloud Solution Architect, you will proactively help with winning the technical decision of the customer. This opportunity will have you gather insights about client business and learn technical requirements to propose viable solutions to clients and support their digital transformation based on Microsoft technologies. You will architect solutions to meet client's business and IT needs, ensure technical viability and successful deployments, while orchestrating key resources, partners and Microsoft technologies as appropriate.

This role is part of Global SMB segment, working primarily with digital natives, enterprises, and small businesses that maintain a direct relationship with Microsoft. Success is measured by net-new revenue contribution; workload adoption and expansion across the assigned portfolio.

To prepare for the role, you will be enrolled in the Elevate and Early-in-Profession (EiP) Program. Microsoft’s Elevate and Early-in-Profession (EiP) programs exemplify the company’s commitment to developing early-career talent through robust onboarding and mentorship. These programs are designed to accelerate new hires’ productivity, integrate them into Microsoft’s culture, and set them on a path for long-term growth within the company. Participants in Elevate/EiP benefit from a comprehensive onboarding experience that includes immersive training, structured job shadowing with seasoned colleagues, and continuous support from dedicated mentors. By investing heavily in the first six months of a new employee’s tenure, Microsoft ensures its early-in-career hires build essential skills, confidence, and professional networks that will enable them to excel. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Sales Customer Engagements

• Engages with and reaches out to customer technical decision makers with coaching from others. Seeks information about the customer to learn about their business, industry, needs, and key priorities.
• Develops understanding of current customer context and anticipates next steps. Uses product expertise to build credibility with customers individually or at scale.
• Drives technical wins or portions of technical wins with support from peers. Improves customer interactions through feedback and observation.
• Engages other resources, leveraging basic resource knowledge, for key areas of technology as needed to overcome technical blockers on assigned technology set.

Scale Through Partners

• Engages in partner sell-with scenarios by contributing to the facilitation of technical engagements and partnering with colleagues to manage the sales process.
• Reviews customer interactions and raises and acts on competitive information to account teams to contribute to development and landing of compete strategies.
• Learns about and uses existing demonstration assets. Contributes to demonstrations of solutions based on specific Microsoft products through initial engagements and coaching from senior colleagues. Leverages partner/customer teams as needed to prove product capabilities and integration into customer environment. Reviews partner demonstrations and provides feedback to ensure alignment with Microsoft standards.
• Assists team members to monitor, analyze, or implement action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes.

Architecture Design and Deployment

• Solicits input from others to contribute to proposals for viable solutions based on specific technical products. Demonstrates basic technical concepts and proves the capability of those solutions through design collaboration sessions with the customer/partner.
• Provides support for pilots and proof of concept development for technical architectures.
• Supports customer/partner projects as needed for specified architecture solutions by investigating a solution area and assisting in research and testing out concepts developed by more senior architects.

Driving Customer Success

• Collaborates to build aligned customer timelines that capture sponsorship and projects tied to technology outcomes that add customer value.
• Acts as the Voice of the Customer by driving awareness of new feedback, blockers, insights, resources, etc. (e.g., OneList, End Customer Investment Funds) items across communities so they can be added and prioritized.
• Executes according to rhythm of business, captures insights, and uses available tools to drive success of Microsoft cloud solutions by contributing to engagements that others own. Drives One Microsoft mindset.

Technical Leadership

• Consumes and leverages readiness materials (technical and professional) to expand domain knowledge and practices expertise by communicating with customers, partners, and senior colleagues). Builds own awareness of digital transformation sales methodologies (e.g., challenger sales).
• Participates as a member in the Microsoft tech community, attends community calls, sessions, hackathon, etc. and participates in external architect community events (e.g. conferences, seminars, technical meetups).
• Ensures customer technical teams are aware of and leveraging available skilling programs (e.g. ESI or other digital architect led workshops).

Other

• Embody our culture and values

Qualifications

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field 
• Experience working as a trusted technical advisor or managing business relationships in technical sales, consultative sales or technical solutions.
• OR Relevant certifications from Microsoft or competitive platforms of technical architect, technical consulting, design and implementation technical sales experience 
• OR 2+ years experience in technical architect, technical consulting, design and implementation, and/or technical sales 
• OR equivalent experience.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical architect, consulting, design and implementation, and/or sales
• 1+ year(s) experience with cloud-based solution designs, migrations and management of technology.

Other Requirements

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Digital Cloud Solution Architecture IC2 - The typical base pay range for this role across the U.S. is USD $32.84 - $66.30 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $44.81 - $72.69 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay 

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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