Senior Manager of Training & Learning Development, Clinical Coding

The Senior Manager will lead a team to reimagine how training is designed, delivered, and measured. Responsibilities include reducing time-to-proficiency, enhancing learner engagement, and ensuring consistent achievement of quality and productivity goals.

Strategic Leadership

• Define and execute a transformation strategy for clinical and coding training programs, focusing on digital innovation, gamification, and learner acceleration.
• Lead cross-functional collaboration with Operations, Quality, HR, and IT to align training initiatives with business outcomes.
• Serve as key advisor and thought partner to decision makers on learning architecture, platform selection, and content strategy.

Team Management & Development

• Manage and mentor a team of clinical and coding trainers, and Content Designer responsible for developing engaging, interactive training content.
• Foster a culture of creativity, experimentation, and continuous improvement.
• Ensure team alignment with instructional design best practices and emerging learning technologies.

Content & Experience Design Oversight

• Guide the team in creating immersive, gamified learning experiences using microlearning, simulations, and adaptive learning paths.
• Ensure content is learner-centric, performance-driven, and scalable across roles and geographies.
• Oversee the implementation and integration of emerging tools to enhance training effectiveness.

Implementation & Change Enablement

• Lead the rollout of new training formats and platforms, ensuring stakeholder buy-in and learner adoption.
• Pilot and iterate new approaches to validate impact and scalability.
• Manage change communication and trainer enablement to support successful transitions.

Measurement & Optimization

• Define KPIs for training effectiveness, speed-to-proficiency, and post-training performance.
• Use data analytics to continuously refine training strategies and content.
• Ensure compliance with internal standards and external regulations.
• Bachelor’s degree in Learning & Development, Instructional Design, Organizational Development, or related field (Master’s preferred).
• 8+ years of experience in corporate training, with at least 3 years in a strategic leadership role.
• Proven success in leading digital learning transformations and managing content development teams.
• Strong understanding of adult learning principles, instructional design, and learning technologies (LMS, LXP, gamification platforms).
• Excellent leadership, project management, and stakeholder engagement skills.
• Experience in performance analytics and data-driven decision-making.

Preferred Skills:

• Certification in instructional design, digital learning, or gamification.
• Familiarity with tools like Articulate 360, Adobe Captivate, Rise, or similar.
• Experience with AI-driven learning, simulation platforms, or immersive technologies.
• Background in healthcare.

If you're ready to be more than an employee and join a team where your contributions shape the narrative of innovation, this is your moment. Apply now, and let's embark on a journey where your skills and ambitions find their perfect match. Become a vital part of EXL's mission to redefine what's possible.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com. EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.