Sportsbook Supervisor - Full Time (Grand Sierra)

WELCOME TO THE EMPIRE! Caesars Sportsbook, America's leading sports book provider, has an immediate opening for a Sportsbook Supervisor. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.  

BEHOLD! Reporting to the Sportsbook Manager, you will be face of our sportsbook operations. By providing a high level of customer service, to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome. As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. 

What You Will Do:

Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book 

Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control 

Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book 

Mentor employees to help them become better ticket writers 

Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors 

Handle escalated customer complaints/issues as needed 

Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations  

What You Will Need:

• Prior work experience in a sports book is highly preferred 
• Ability to motivate, lead, and mentor staff members 
• Strong communication skills, both written and verbal 
• Professional appearance and demeanor 
• Self-starter attitude who shows initiative 
• Committed to delivering a high level of customer service  

Physical Requirements:

Must be able to stand for extended periods of time.  

Must be able to lift, pull or push 25 lbs. 

Must be able write for extended periods of time. 

Must be able to twist, bend or reach with no significant boundaries. 

This position may be exposed to a smoke-filled environment 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

As a part of Caesars Sportsbook & Casino’s employment process, finalist candidates will be required to complete background check upon offer acceptance. Many positions require timely gaming registration or licensing with the regulatory authority in one or multiple states to fulfil essential job responsibilities. 

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

• Ready to make your mark on the Empire?
• Explore our open roles and discover how you can help shape the future of gaming.
• Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.