Service Delivery Officer - NR-RETAIL NR-Service - Non Branch Banking

The Service Delivery Officer will be a key member of the RETAIL NR-Service team, providing excellent customer service and support to internal branches. This role involves handling incoming calls, responding to emails, and ensuring accurate documentation. The successful candidate will be a vital link between branches and the central support team, ensuring efficient and effective communication.

Answer and manage incoming calls from internal branches promptly and professionally.

Respond to emails and inquiries from branches in a timely manner, ensuring all communications are clear and concise.

Review and update branch documents, maintaining accurate records and ensuring compliance.

Establish and maintain strong relationships with internal Kotak staff, fostering a collaborative environment.

Adhere to login hours and break schedules, ensuring availability during designated times.

Prioritize and manage multiple tasks simultaneously, ensuring efficient workflow.

Provide regular updates and feedback to the branch network, keeping them informed of any changes or developments.

Assist in resolving branch-related queries and issues, offering effective solutions.

Maintain a high level of customer service and satisfaction, ensuring a positive experience for internal staff.

Excellent communication skills, both verbal and written, with the ability to interact professionally with internal staff.

Strong organizational skills and attention to detail, ensuring accurate documentation and record-keeping.

Proficiency in using various communication tools and platforms, including email and phone systems.

Ability to work independently and manage time effectively, prioritizing tasks and meeting deadlines.

A customer-centric approach, with a focus on providing exceptional service and support.

Basic knowledge of banking operations and procedures is preferred but not mandatory.

Willingness to learn and adapt to new systems and processes.

Strong problem-solving skills and the ability to think critically.

A positive and collaborative attitude, with a desire to contribute to a productive work environment.