Senior Consultant (Operational Intelligence)

We are seeking a Senior Consultant to join our Operational Intelligence team – a practitioner who can run end-to-end deliveries of AI and automation solutions, from shaping opportunities in pre-sales through to hands-on execution and adoption. This is a hybrid role that blends consulting, delivery, and enablement: shaping solutions with clients, leading delivery squads, and helping fellow Enfusers embed AI into their own work.

You’ll bridge business strategy and next-gen technology — designing and delivering intelligent workflows, orchestrated automations, and AI-enabled operating models that drive measurable business outcomes.

Key Responsibilities

Client Engagement & Delivery

• Lead end-to-end AI & automation programs: discovery, design, build, test, deployment, and adoption.
• Translate strategy into working AI/automation solutions (e.g., RPA, IDP, conversational AI, agentic orchestrations, low-code workflows).
• Run client workshops and assessments, linking automation and AI to measurable KPIs and business value.
• Act as solution lead in client engagements: accountable for delivery quality, timelines, and value realisation.
• Ensure change management and adoption, embedding governance, training, and ways of working.

Solutions Strategy & Go-to-Market

• Support pre-sales and bids: solution blueprints, demo builds, PoCs, ROI models, and executive pitches.
• Shape and evolve our consulting offerings — packaging accelerators, use case libraries, and intelligent operating model frameworks.
• Help clients navigate vendor/tooling options (Celonis, UiPath, Power Platform, n8n, CoPilot, Appian, etc.).

Internal Capability Growth

• Champion AI adoption inside Enfuse: help consultants adopt copilots, automation tools, and AI best practices in daily work.
• Build and maintain internal IP: delivery playbooks, accelerators, reusable components, and Enfuse Knowledge Graph contributions.
• Share lessons from client projects to strengthen our AI-first consultancy model.

Team Leadership & Mentoring

• Lead agile delivery squads of consultants, engineers, and client teams.
• Coach junior consultants in automation delivery, technical build, stakeholder engagement, and solution adoption.
• Foster a culture of human + AI teaming, showing how to work effectively with AI copilots and automation assistants.

Requirements

• 3+ years in consulting or delivery, with hands-on exposure to automation and AI build/delivery.
• Track record of running end-to-end implementations (discovery → design → build → deployment → adoption).
• Familiarity with platforms such as UiPath, MS Power Platform, Appian, Celonis, SAP Signavio, Make, n8n, CoPilot Studio.
• Ability to bridge business strategy and technical delivery, engaging C-level execs and delivery teams alike.
• Strong delivery management skills: agile methods, sprint planning, backlog management, risk/issues resolution.
• Excellent facilitation and storytelling skills — from discovery workshops to boardroom pitches.

Desirable

• Sector experience in Travel & Transport, Retail & Hospitality, Public Sector, or Higher Education.
• Knowledge of Finance, Supply Chain, or Customer Operations transformations.
• Experience with agentic AI orchestration frameworks (e.g., multi-agent workflows, copilots).
• Background in change management, governance, or adoption frameworks.

Don’t have all the required skills?

Not to worry! We acknowledge not everyone will meet each and every single desired qualification. So, if you’re more or less qualified, and you feel really enthusiastic about the role and that you’re a great match, we’d love to hear from you!

Interview Process

• 1st Stage 'Get to Know You' Behaviours and Attitudes Competency Interview (1 hour)
• 2nd Stage Case Study Exercise Interview (90 mins)
• 3rd Stage Cultural Fit Interview (1 hour)

What can I expect once I Join

Full onboarding, senior leadership engagement, capability ownership, and ongoing development with a focus on sector leadership.

Benefits

What you'll gain from this role:

• Hands-on experience in a high-growth space at the intersection of data, automation, and operations.
• Lead end-to-end AI deliveries, not just advise.
• Shape how AI and automation solutions are built, scaled, and adopted by clients.
• Direct mentorship from our AI Lead with deep process intelligence expertise.
• Help Enfuse become an AI-first consultancy by embedding tools and methods across our own teams.
• Work at the frontier of automation and AI-enabled transformation, with opportunities to grow IP, build accelerators, and take ownership of client outcomes.
• Exposure to diverse industries such as retail, hospitality, logistics, travel, higher education and technology.

Financial Perks: Competitive salary and pension, company performance bonus, and travel allowance.

Health & Wellbeing: Private medical healthcare, £40 monthly wellness allowance, gym membership discounts, and eye test vouchers.

Time Off: 25 days holiday (plus public holidays), the option to buy 5 extra days, 1 company day off, and 1 volunteering day off.

• Career Growth: In-house training, monthly 1:1 career path meetings, and support for professional certifications.
• Recognition & Support: Employee assistance program, birthday gift, and themed care packages.
• Social & Sustainability: Regular team meet-ups, social events, and sustainable company swag.

We Have Created A Working Environment Where Everyone Can Flourish!

Diversity, Equity, and Inclusion is something we take very seriously at Enfuse, not just because we advise our clients on it, but because we genuinely believe in its benefits for society, people, and our company.

Countless studies have told us that diverse teams perform better but for us, the most important thing is that diverse teams create a happy workplace.

We are an equal opportunity employer and truly embrace diversity in all its forms. We are committed to creating an inclusive environment for all of our people to flourish in by allowing our people to be their authentic selves at work.