Operations Manager

Employment Type: Full time, fixed term

Duration: Fixed Term role until January 2027 (suitable for ITT)

Remuneration: $148k-$157k (+ 17% super, salary packaging & leave loading)

Location: Kensington (Hybrid flexibility between campus and home)

About UNSW 
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place. 

Why Your Role Matters
As Operations Manager your focus will be driving the Division’s strategic plan into actionable outcomes. Step into a role delivering high-quality support and insights, assisting senior leadership in shaping business strategy, governance, and service delivery, and building strong partnerships across UNSW encouraging cross functional and cross unit collaboration.

Your day-to-day focus will include:-

• Stakeholder Engagement – Build strong relationships with key stakeholders and provide timely advice and feedback on operational matters
• Project & Business Process Oversight- Lead initiatives and projects across the Division, supporting the Director of Operations (DoD) and VP Operations to operationalise the Division of Operations strategic plan
• Process Improvement –Collaborate cross-functionally to drive continuous process improvement initiatives
• Workforce Planning and Management- Oversee effective long-term resource planning and management, maintaining business continuity plans
• Governance and Compliance- Ensuring robust governance and risk management across Leadership papers, report and presentations, as well as operational activities.

Sitting in the Office of Vice- President, Operations Office, the role reports to the Director of Operations and has one direct report

• Who you are
• Opportunity for dynamic and motivated professional to bring existing operations experience to provide strategic advice and hands on delivery expertise to the Division.
• You will hold the following skills and experience:
• Proven skills and experience in strategic and operational planning within the higher education (or equivalent), goal setting and project management.
• Demonstrated success designing and delivering strategies, programs and initiatives.
• Ability to lead, motivate and train team members, to establish priorities and manage competing deadlines for self and others.
• Excellent consultation, influencing and negotiation skills and proven ability to engage effectively with diverse internal and external stakeholders.
• Superior written and verbal communication skills, with a high level of attention to detail for deliverables produced.
• High level organisational skills with proven ability to deal with multiple tasks, establish priorities and meet deadlines.
• Advanced level of computer literacy, working with a range of computer systems and applications.

To Apply: If supporting a high-performing operations team is of interest to you, please submit your CV and Cover Letter noting the above Skills and Experience.

For further information on the role & responsibilities, please refer to the position description

• Job applications close:  Tuesday 14 October by 11:55pm.
• Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: 

• Additional 3 days leave during December festive period.
• Career development opportunities 
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)
• Job queries contact: Katherine Molloy, Talent Acquisition Consultant
• E: katherine.molloy@unsw.edu.au  (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.