Manager Performance & Improvement

Together we shape thriving communities, public spaces, places and economies.

• Lead initiatives that remove complexity, streamline operations, and make every day work more efficient and rewarding for our teams
• Permanent Full-time opportunity (35 hours per week)
• NSW office location negotiable with flexible working supported
• Salary relative to experience, and ranges from $149,739.00 to $173,174.00 plus super

What’s in it for me?

Join our team for a fantastic culture with dynamic collaboration and genuine long-term career support. We offer flexibility in work arrangements, diverse and fulfilling assignments, and prioritise work/life balance and wellbeing with initiatives like flex leave and access to support programs. We are committed to fostering a diverse and inclusive workplace where everyone feels welcome, respected, and empowered to succeed.

The Role

As the Manager Performance and Improvement, you will lead strategic initiatives to improve how teams operate, with a focus on streamlining ministerial and parliamentary support processes using existing and emerging technologies, enhancing service delivery, and fostering a collaborative workplace culture. It’s about driving meaningful change via creative technological solutions, cultural development programs, and smarter planning and reporting systems.

You’ll partner with stakeholders to identify opportunities for automation, simplify workflows, and embed new practices that support long-term improvement. From guiding cultural development programs to managing reporting solutions and Budget Estimates preparation, you’ll help shape how the organisation evolves.

For more information read the full Role Description: Manager Performance & Improvement

What you will bring to the role

• Your understanding of ministerial and parliamentary services and your proven ability to liaise with senior executives on a range of ministerial and parliamentary products.
• A creative focus on problem solving.
• Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members.
• Proven leadership qualities, including the ability to motivate and inspire others to achieve shared goals.
• Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes.
• Capable of driving outcomes while effectively involving stakeholders throughout the process, fostering collaboration and buy-in.
• Skilled in navigating politically sensitive environments with discretion, sound judgment, and strategic foresight.
• Strategic project leadership with a focus on operational efficiency and cultural uplift.
• Change management capability to guide teams through transitions and embed new practices.
• Process and systems optimisation through workflow analysis and technology integration.

Key knowledge and experience 

• Experience in continuous improvement, process optimisation, and operational efficiency initiatives within a complex organisation.
• Ability to apply change management principles to support organisational transitions and cultural uplift.
• Technical proficiency with systems analysis, process mapping, and familiarity with automation technologies.

Essential Requirements

• Relevant tertiary qualifications in business improvement, change management practices, project management, or related field and/or equivalent professional experience 

About Us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. 

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Join Us

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Monday, 13 October at 11:55pm. Should you require further information about the role please contact Phillipa Gately, Director Parliamentary & Gov Services on Phillipa.Gately@dpie.nsw.gov.au.

To enhance your account security, PageUp is introducing two-factor authentication (2FA). You can follow the step by step guide here. If you experience any issues please reach out on (02) 63637676 - HR Support, option 2, DPHI People Advisory, option 1.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian working Visa for the duration of the appointment. 

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process, ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 63637676​ - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.