Customer Success Manager (m/f/d)

Position: Customer Success Manager – Nexis Solutions

Languages: Fluent in German and English

Location: Düsseldorf / hybrid / fulltime

About Us

LexisNexis Global Nexis Solutions, serving customers in more than 150 countries, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company is a long-time leader in deploying AI and advanced technologies to corporate, government and academic professionals, expanding knowledge, business insights and productivity.

About The Role

The Customer Success Manager position is a consultative role helping customers access LexisNexis products to meet their use cases, developing strategic plans which will drive adoption and expansion of LexisNexis products, and collaborating with several internal partners including Sales, Product, and Segment. This is a customer-facing position with the majority of time working directly with customers.

Responsibilities:

• Providing consultative onboarding to Global Nexis Solutions customers, ensuring maximized use and understanding of LexisNexis products with defined success metrics.
• Maintain and build relationships with customers and ensure the existing solutions fulfill the requirements and are optimally utilized. Gather insights from customers to inform product development, working closely with product teams to communicate customer needs.
• Develop and deliver training sessions, webinars, and resources to ensure customers fully understand and leverage Nexis Solutions. Show how Nexis Solutions can help improve knowledge and business results through increased efficiency and cost savings.
• Discover unmet customer business needs, define prospective solutions, and manage the customer implementation, user onboarding and ongoing support of subscribed products and services.
• Act as a point of contact for issue resolution, ensuring a smooth experience by coordinating with support and technical teams.
• Utilize your role to keep customers informed of the latest trends and topics and how LexisNexis can assist the customer in optimizing their investments, including presenting, and supporting market events such as tradeshows and seminars.
• Collaborate with account managers to develop and execute tailored customer success plans aligned with their business objectives.

Requirements:

• A bachelor’s degree or equivalent experience.
• Experience or interest in the Information industry and familiarity with research, media monitoring and/or due diligence use cases, preferably in a customer success role, sales or consulting experience.
• Be self-motivated and manage a territory.
• Can build solid relationships internally and externally and effectively partner and collaborate across teams.
• Display excellent verbal and written communication skills; fluency in German and proficiency in English are required.
• Excellent analytical and problem-solving skills, strong attention to detail, and a record of working independently, demonstrating decision-making abilities.
• Be willing to travel as needed.

Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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