VUE Senior Executive

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Tremendous opportunity as a Senior to contribute to improving our overall vehicle off road performance by reducing downtime and increasing communication. Whilst supporting your Manager and managing escalations you will work closely with external suppliers key internal stakeholders to maximise efficiencies and improve processes.  Alongside this you’ll be expected to triage all PV cases & manage technical VOR cases.

Responsibilities

• Monitor performance of internal technical team regarding authorisations that are causing VOR delays including post day 1 follow-up & major units.  
• Work with technical team to ensure that jobs are processed efficiently and that cost challenges are not causing vehicles to not be returned as planned with an aim of zero authorisation jobs being outstanding at the end of each day.
• Work with Network team to highlight any garages/fitters that are under performing regarding VOR and find solutions to improve or remove from Network
• Work with external suppliers, including i247 VOR team to ensure a consistent approach to VOR actions and reporting & to build strong relationships with these suppliers
• Obtain reports from relevant suppliers and ensure that all necessary action is being taken to minimise VOR time by those suppliers
• Create co-ordinated reports showing the holistic VOR position and share with agreed LPUK circulation list including Commercial, Operations and CS&Q
• Problem solving/complaint escalation with suppliers relating to VOR issues
• Long term (5day+ for SMR) VOR focus and chasing of suppliers/garages
• Process improvement recommendations based on data analysis of trends and root cause analysis
• Monitor complaints & OSAT responses to identify trends in process or supplier regarding VOR and make change recommendations
• Ensure driver communication process whilst in VOR is robust & suitable, working with others to ensure this is consistent and appropriate across the VOR supply chain

Skills, Experience & Background

• Previous experience within a customer service environment
• Experience with complaint handling and customer management
• Level of technical understanding
• Understanding of VOR and impacts
• Problem solving & opportunity identification skills
• Influencing skills both internally & with suppliers
• Ability to analyse data & identify trends to find solutions
• Reporting & presentation skills and ability to communicate the facts
• Decision making skills with a balanced view of cost/benefit/risk
• Experience of working in a team and ability to actively contribute to the team in a positive manner
• Resilience skills and ability to identify truth from fiction when dealing with suppliers

What We Can Offer

• Salary circa £32,000 - £38,000
• Generous contributory pension scheme 
• 25 days holiday, in addition to bank holidays 
• Volunteering days to assist in charity work

• Sustainability Initiatives

• Holiday buy / sell (subject to conditions)
• Eligibility for Annual Bonus Scheme

• Enhanced Parental Leave

• Generous Employee Referral Scheme (£1000)

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.