Quality Assurance Specialist

Description

• Position Type: Hourly
• Reports To: Quality Assurance Manager
• Location: Roseburg/Medford, OR / Local travel required

About Premier Community Supports (PCS)

Premier Community Supports delivers high-quality, person-centered care across in-home and community-based services—including day programs, positive behavior supports, and 24 hour residential assistance. Founded on integrity, quality, and a genuine passion for our work, our experienced team reliably delivers safe, engaging, and customized care. We partner closely with families, guardians, case managers, and other caregivers to deeply understand individual needs and goals. Through collaborative planning and a fun, supportive environment, we empower individuals to thrive—at home and in the community. 

Position Summary

The Quality Assurance Specialist works alongside the Quality Assurance Manager to monitor, evaluate, and audit PCS service components. This position ensures that PCS policies, State and Federal regulations, and internal standards are consistently met, and assists with recommending corrective actions when needed.

Key Responsibilities

• Collaborate with the QA Manager to audit records (e.g. DSP and individual/family information, service agreements, medication records, progress notes, safety protocols, EVV compliance, training documentation).
• Analyze audit results, identify deficiencies or trends, and prepare reports to communicate findings and propose corrective actions.
• Assist with onboarding and ongoing training of QA staff.
• Review and audit protocols and safety plans at initial creation and annually; coordinate required updates with County Managers and monitor completion.
• Audit progress notes, flag insufficiencies, and follow up with County Managers or QA Manager.
• Produce SMA quarterly reports by reviewing relevant documentation and collaborating with County Managers.
• Create and review Medication Administration Records (MARs); monitor and document medication irregularities (via MIRs).
• Build and nurture relationships with PCS staff, community partners, and regulatory or government entities.
• Ensure adherence to internal safety protocols; support a safe working environment.
• Assist with general office tasks: answering calls, managing walk-ins, scheduling meetings, and handling email/text communications.
• Perform additional duties or special projects as assigned.

Standards & Expectations

• Uphold and act in alignment with the PCS mission, policies, and procedures.
• Execute tasks efficiently, accurately, and within deadlines, following PCS Standard Operating Procedures.
• Model integrity in compliance with state and federal mandates.
• Prioritize safety—for self, staff, and clients—and maintain equipment in good working order.
• Maintain regular and punctual attendance.
• Respect confidentiality and comply with HIPAA and other privacy regulations.
• Report observed or suspected fraud, waste, theft, or other violations of PCS property or policy.

Physical Demands & Work Environment

• Primarily office-based work in a clean, climate-controlled environment
• Occasional lifting/moving of items up to ~10 lbs
• Frequent computer use, fine motor tasks, visual acuity, mobility, and local travel
• Exposure to occasional interruptions, varied noise levels, outdoor environments, and travel conditions
• Reasonable accommodations will be made for qualified individuals with disabilities

Task / Activity

Sitting, computer use, fine finger motion -- Continuous (66–100%)

Walking, standing, visual tasks -- Frequent (33–66%)

Lifting/moving up to 10 lbs -- Occasional (1–33%) 

Local/regional travel, driving -- Occasional / as required

Requirements

Education & Experience

• Minimum of 1 year in Human Services (preferred)
• Experience working with clients with Intellectual and Developmental Disabilities (preferred)

Knowledge, Skills, Abilities

• Familiarity with local human services systems and regulatory requirements
• Strong problem-solving, conflict resolution, and analytical skills
• Excellent written and verbal communication, including tact and diplomacy
• Proficiency with Microsoft Word, Excel, and general office technology
• Capability to interpret data, draw conclusions, and formulate recommendations
• Ability to instruct, monitor, and evaluate others’ work
• Reliable transportation and willingness to travel locally or regionally

Licenses & Certifications

· Valid driver’s license, current auto insurance, and dependable personal transportation

Why Join Pcs?

• Meaningful mission—work directly with services that support vulnerable populations
• Opportunity for growth, learning, and cross-functional collaboration
• Competitive hourly pay (please insert specific range)
• Benefits package (if applicable): [health, retirement, PTO, etc.]
• Supportive culture emphasizing quality, compliance, and continuous improvement

PCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.