Autodesk Civil 3D - Application Administration

Requisition ID: 96338 

Job Category: Information Technology 

Location: Gurugram, Haryana, India   

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.
 

Autodesk Civil 3D - Application Administration

Summary

Application administrators administer Hatch’s computer systems and play an important role in technical software support and associated implementations. They have the responsibility to ensure applications operate in a manner that supports Hatch projects and corporate systems.

They respond to tickets and serve as a contact/liaison for functional users, project systems managers and IT technical staff for technical issues. They provide application-level expertise, augmenting the skills and the expertise available via the service desk.

They take direction from the AMS Lead and System Administration Technology Lead.

They work with the global Technical Implementation Specialists and relevant Product Managers to understand the requirements for each system used on a specific project in resolving technical issues.

Responsibilities

• Provide technical support Autodesk software components in a complex mission critical environment
• Manage, support, and resolve complex software, vendor and proprietary technical issues
• Identify and resolve medium to highly complex production problems for support of applications
• Identify proactive solutions for recurring technology occurrences to benefit the business
• Maintain application configuration documentation
• Maintain current knowledge of relevant technologies as assigned
• Collaborate and interact with various stakeholders including the ICT team
• Work closely with application development teams and vendors to tune and troubleshoot applications
• Willing to work after hours as part of a global team
• Lead and participate in efforts to develop and implement processes for application and system monitoring
• Lead and participate in efforts to implement application updates to include upgrades, patches and new releases
• Undertake integration between various systems using available API's and web services
• Adhere to standards and processes for systems in Hatch
• Provision of 1st  Level Application Support. For example, user administration or project set-up issues
• Work on and close out tickets in the Hatch Zendesk System
• Manage your assigned ticket queue.

Qualifications

Skills

• Understand software and hardware requirements of varied departmental systems
• Understand the workflow and process requirements of complex application systems
• Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications
• Excellent problem solving/analytical skills and knowledge of analytical tools
• Display and execute logical and complex troubleshooting methods
• Excellent verbal, written communication and ability to work well with others
• Teamwork:  Working together to achieve organizational and team goals
• Demonstrated soft skills required such as presentation of ideas and ability to clearly articulate the concepts to senior management
• Ability to effectively interface with technical and nontechnical staff at all organizational levels

Experience

• Minimum 3-5 years’ experience in the Information Technology field
• 3 years hands-on experience in application administration and operational systems support (day to day operations including installation, upgrade, configuration, trouble shooting, debugging, patching)
• Experience with at least one of the following Autodesk CAD platforms:
• Revit
• AutoCAD Civil3D
• Experience in process automation, best practice approach, technology efficiency, and effectiveness
• Experience with ACC/BIM360 Design Collaboration an asset

Knowledge

• Bachelor’s degree and equivalent combination of education, training or work experience

Why Join Us?

• Work with great people to make a difference
• Collaborate on exciting projects to develop innovative solutions
• Top employer

What we offer you?

• Flexible work environment
• Long term career development
• Think globally, work locally

Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.