Quality Assurance Specialist II

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are on a journey of continuous growth – now looking for our next star – a passionate Quality Assurance Specialist This position reports to the Quality Manager and will work in Limerick, Pennsylvania. 

About The Position

As Quality Assurance Specialist of the Limerick, PA team, you will be involved in handling day to day interactions with customers concerning quality defects, returns, as well as tracking internal scrap and supplier performance.

• Monitor daily emails from Customer Service and for new RGAs requested and entered in MAIN
• Updating the Customer Complaints Tracker file with all RGA preliminary information
• Monitor and handle Customer Returns (RGAs)
• Provide Technical Support to Customer Service team as needed
• Providing communication to customers concerning critical issues
• Collaborating with Engineering team concerning warranty, troubleshooting, training, etc.
• Product recertification
• Track warranty issues, internal scrap, and supplier performance metrics
• Manage 8D investigations concerning customer complaint/return
• Create, distribute quality alerts as needed
• Complete all customer SCARS

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Skills & Requirements

A suitable background would be a solid experience within Quality Control and Manufacturing as well as the following qualifications and experiences:

• Bachelor’s degree in Mechanical Engineering or related technical discipline  OR 5 years of experience hands on product in lieu of degree
• Minimum 5 years of experience with hands on management of quality defects, scrap, and customer complaints in a manufacturing arena
• Strong technical skills, time management skills, sense of urgency
• Ability to learn nuances of products in a short period of time
• Strong proficiency with MS Office programs including: Word, Excel, Access, Outlook and PowerPoint; and the ability to learn other applications quickly
• Familiar with ERP systems

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Attention to detail
• Strong written and verbal communication skills
• Demonstrated interpersonal skills with ability to work well within a team environment and all levels of personnel
• Exemplary standards of ethics, integrity, and accountability
• High attention to detail and strong organizational skills
• Ability to learn applications quickly
• Must have real world experience working with individuals of diverse backgrounds and a respect for difference
• Professional demeanor whether in person, via email, or on the telephone

Dometic’S Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application. Selection is being made on a running basis.  If you have any questions regarding the position, please contact First name Last name, xxxxxxxx, at firstname.lastname@dometic.com

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.