Fraud & Scams Monitoring Analyst

Job Title

Fraud & Scams Monitoring Analyst

Job Description

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our kaimahi (employees) who have a deep understanding of agriculture and are committed to adding long-term value for our clients.

Our purpose is clear of growing a better New Zealand together. Our commitment to our employees and customers is at the heart of everything we do.

About the role | Mō te tūranga

We are currently looking for a motivated, dynamic self-starter to join the Fraud and Scams Monitoring team within Rabobank’s Fraud & FEC Investigations - RANZ function.

Reporting to the Fraud & Scams Monitoring Lead RANZ, the Fraud & Scams Monitoring Analyst will be part of the team responsible for managing external fraud and scam risk, by ensuring fraud scenarios and rules are optimised, transaction data is analysed to identify potentially fraudulent activity and fraud investigated and managed appropriately and effectively.

This role is an operational Line 1 role, covering detection, investigations, response, monitoring, and reporting. The successful candidate will be able to work autonomously and as part of a team. 

We welcome applications from individuals based in Wellington or Hamilton.

Top Role Accountabilities

This role will be responsible for the following key activities within Rabobank’s fraud risk management framework, helping to safeguard the Bank from external fraud risks:

• Analysing internal and externally generated data to identify potentially fraudulent behaviour and emerging threats or trends that may be useful to the Bank to mitigate fraud risk
• Investigating and responding to scam incidents
• Investigating fraud alerts generated and other external fraud events
• Analysing relevant data to identify potentially fraudulent transactions or behaviour and emerging threats or trends that may be useful to the Bank to mitigate fraud risk
• Performing post investigation activities, including loss assessments and recoveries
• Identifying and supporting vulnerable customers through the scam management lifecycle

Note that this role may be required to provide out of hours support to our clients during evening and weekends. This will be capped as per Industrial Relations legislation.

About you | Ō pūkenga

As a member of the team, you will be provided with the right support and opportunities to develop and grow your career within Rabobank.

• 1-3 years in a similar role within fraud operations/risk management.
• Skilled in reviewing transaction and login data to identify and flag potentially fraudulent activity.
• Experienced in triaging fraud alerts, conducting investigations, escalating cases, and reporting incidents with accuracy and urgency.
• Confident communicator, engaging with clients via phone and email to gather relevant details during investigations.
• Analytical thinker with experience supporting product, process, and system updates through fraud risk assessments.
• Process-oriented, with a focus on developing and maintaining efficient team procedures aligned with regulatory and internal policies.
• Committed to providing out-of-hours support to clients impacted by scams, ensuring timely and empathetic assistance.
• Flexible and reliable, with availability to work early hours to provide consistent coverage and support for the team.

If you are interested in Growing a better New Zealand together (kia ngātahi te tipu o Aotearoa) please follow the link and apply online or visit www.rabobank.co.nz./careers.

This role will close Monday 13 October 2025

In return we can offer you:

This is a fantastic opportunity to join a values-driven organisation with an ambitious growth strategy. We have a workplace culture that our people are proud of, where we embrace inclusion and belonging and strive to deliver positive experiences for our people and clients. 

In addition to a competitive salary, we offer a range of perks and benefits, including personal and professional development opportunities, health and wellbeing initiatives, additional leave benefits, a flexible workplace and insurance and financial benefits. 

Our Values | ō mātou uara

Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients.  Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.

At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative.   We have an open culture, where you can be yourself and be valued for who you are.  All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned.  We are proud to be an equal opportunity employer. Together, we can grow a better world.