Field Service Specialist - Ion Chromatography

Field Service Specialist – Ion Chromatography

📍 Rochester-Syracuse Area | New York & portions of Pennsylvania 

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across New York, and north and west Pennsylvania, ideally based in the Rochester-Syracuse area.

🔬 What You’ll Do

As a Metrohm Field Service Specialist, you’ll be the face of our Ion Chromatography Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance.

You Will:

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

📍 Territory

This role covers New York, and north and west Pennsylvania, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.

✅ What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.

🌟 Bonus Points For:

• Previous experience traveling for field service work.
• Familiarity with process-based IC applications.

🧪 Why Metrohm USA?

At Metrohm, we combine world-class technology with a people-first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

🎁 Benefits That Work for You

Eligible employees enjoy a comprehensive benefits package, including:

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth-oriented team culture

📋 Other Requirements

• Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).

🤝 Diversity, Equity & Inclusion

• Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees.
• We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities.
• Metrohm USA is a federal contractor and E-Verify employer.

🔗 Ready to take your field service career to the next level?

• Apply today at 🌐 www.metrohm.com
•  #WeGoBeyond | #FieldServiceJobs | #IonChromatography | #MetrohmUSA

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