Edgewater Insurance Customer Service Rep (CSR)

Edgewater Insurance Customer Service Rep (Csr)

• Department: 9421- Lexington Agency
• Employment Type: Full Time
• Location: Lexington Agency

Description

GENERAL SUMMARY:Edgewater Insurance and Real Estate in Lexington, NE is seeking an in office, Customer Service Representative (CSR) in our fast-paced Personal Line Department.  This position requires great organizational and time management skills and attention to detail  We offer a Monday thru Friday work schedule, competitive wages, an extensive benefits package along with opportunities for advancement.

Responsible for insurance service and account management for our insurance clients.     RESPONSIBILITIES AND DUTIES:

1. Help with servicing customer accounts including phone calls and walk in customers.
2. Completes insurance proposals and quotes for agents and producers.
3. Issues binders, endorsements, cancellations/reinstatement notices, etc.
4.  Prepares and distributes certificates of insurance.
5. Maintain accounts on agency management system.
6. Processes insurance claims and loss notices.
7. Assistant Senior Customer Service Representative with renewals.
8. Regular and reliable attendance.
9. Assists with other job-related duties as assigned by manager.

 KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of insurance products and services.
• Knowledge of Microsoft Word, Excel, Powerpoint, Outlook and Agency Software.
• Ability to communicate with customers and co-workers in a courteous and professional manner.
• Ability to multi-task, and function as a team player.
• Ability to work with accuracy, organization, and attention to detail.
• Ability to operate various office machines including switchboard, adding machine, copy machine, etc.
• Ability to cross-sell insurance products.

 EDUCATION AND EXPERIENCE:

• High School diploma or equivalent.
• Proper insurance licenses.

PHYSICAL REQUIREMENTS:
Seeing:   75-100%                                                                                                                      Must be able to read documents, use computer Hearing:     75-100%                                                                                                                  Must be able to communicate with customers and co-workers in person and on the telephone  Standing/Walking:  25-49%                                                  Must be able to visit with the customers, go to areas of the office to use copier & fax machines, etc.  Climbing/Stooping/Kneeling:  25-49%                                Must be able to kneel or stoop to file in cabinets             Fingering/Grasping/Feeling:  75-100%                                                                                 Must be able to use computer, write and handle paperwork 

PHYSICAL DIMENSIONS:Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.  Job involves sitting most of the time and if walking and standing is required, only occasionally. NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.  

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