Patient Coordinator

Summary:

This position will transition to a hybrid role once the employee is fully trained and receives management approval. Training will be completed on-site at our corporate office in Warwick, RI.

Under the general supervision of the Manager and Lead Mammography Coordinator, along with the Site Manager and according to established policies and procedures, the Patient Coordinator is responsible for assisting in the work of the mammography department. Schedules and confirms appointments, gives directions, inputs data into patient accounts, and discusses insurance and payment policies with patients prior to the patient’s actual arrival. Interacts with the radiologist, referring physicians, staff, and patients as required.

Schedule:

• Monday-Friday 9:30 AM-6:00 PM

Principal Duties And Responsibilities:

• Answer and manage high volumes of incoming and outbound calls in a prompt and courteous manner.
• Schedule over 100 appointments for diagnostic/screening mammograms, ultrasounds, and breast MRIs. Book all follow-up appointments.
• Schedule all breast biopsies for RIMI and complete follow-ups with all necessary paperwork. Help facilitate the scheduling of biopsies, communicate all required preparation instructions to patients, and perform next-day follow-up phone calls post-biopsy.
• Responsible for scheduling breast biopsies for abnormal results when instructed by radiologists.
• Build patient accounts within RIMI's electronic system and manually enter accurate patient demographic data.
• Contact referring physician offices to obtain referrals and request slips. Responsible for adding and changing exams as necessary.
• Responsible for requesting and importing all third-party images from outside facilities into RIMI systems.
• Troubleshoot and reconcile all missing referral slips for diagnostic appointments.
• Process EMR slips manually for creation of RIMI appointments.
• Coordinate workspaces for radiologists to ensure smooth operations.
• Continually sets an example for professionalism, flexibility, and high levels of patient care.
• Additional duties and projects as assigned.

Basic Knowledge/Skills:

• Interpersonal skills to interface effectively with patients who may be under physical and/or emotional stress, referring physicians, staff, the Radiologist, and fellow employees.
• Organizational and analytical skills to compile and interpret data.
• Knowledge of medical office procedures.

Education:

• High school diploma or equivalent.
• Completion of a School of Medical Secretarial Sciences program is a plus.

Experience:

• Minimum two (2) years of medical secretary experience.

Physical Demands:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed.  The requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The individual's competencies and customer requirements impact the actual role performed.  Prolonged periods of repetitive sitting and standing at a desk and working on a computer.  Must be able to lift up to 50 pounds.  Must be able to perform all essential duties without restriction.

Join an award-winning organization! With numerous private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island.  RIMI also has the honor of being named an eight-time winner of Providence Business News' Healthiest Employers of Rhode Island Award, most recently in 2025!

RIMI offers best-in-class benefits to eligible employees including multi-tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing component, uniform reimbursement, company "swag," yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, student loan repayment program, and career development opportunities. Enjoy competitive pay and all in our innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.