Technical Sales Engineer

Company Description

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, filtration systems, and predictive digital monitoring technologies. 

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. 

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. 

Job Description

We are seeking a dynamic and experienced Technical Sales Engineer to join the team from our site in Manchester. This role will provide sales support to Customers, within a Sales Team (and the external John Crane Sales & Service personnel who support them).

PRINCIPAL ACCOUNTABILITIES / KEY TASKS - 

• To select our products and produce high quality, technical/commercial, timely Quotations/Bids (and revisions) for any product using the company quotation tool (C4C). This could be variable in content and level for example - 

1. A simple Price and Delivery for known product
2. Complex bids for Product (involving selection of multiple products from given duty / application data and/or Customer equipment detail)
3. High value bids for potentially a mixture of Product and Service.

• To be able to assess additional information needed to accompany a bid

1. Literature, Where-Used Information,

2. Relevant prior referenced experience, 3rd party commentary,
3. Calculations of key technical outputs relative to the particular product, using JC calc tools
4. General Arrangement drawings, sketches, P&ID or other pictorial representations,
5. Alternative selections, offers and/or options to the prime selection,
6. Reasoned argumentation of Features/Benefits to assist in ‘selling’ of the product/service

• The production and maintenance of a system to track the background to a bid/quote
• · Able to reason and justify the value of the bid, if requiring management sign off.
• To accurately review/capture Customer Specifications, ensuring all technical, commercial, financial, quality & contractual aspects are identified and select product.
• Project Bid liaison with our Central Projects Group.
• The maintenance and update of databases in use within this role
• To resolve in a timely manner any queries related to Customers/JC personnel.
• To deal professionally with the needs of the Customer, taking full responsibility and accountability to ensure they experience exceptional Customer Service at all times.
• Provide first point technical support for key initiatives, bids, orders, specification reviews, returned goods investigations, complaints, etc received from the Customer.
• Accurately load and contract manage complex orders onto differing supply plants.
• Able to specify and raise requests for proposals or general arrangement drawings.
• Customer visits as and when required in support of sales initiatives
• PREFERRED CAPABILITIES, KNOWLEDGE, EXPERIENCE & SKILLS

Secondary Accountabilities / Key Tasks

• Partake in all other Team activities that assist the Customer and the company.
• Costing Activities as and when required and in agreed timescales.
• Assist on internal/external Quality audits and procedure manual updates.
• The main conduit between the Internal/External Sales teams supporting the Customer and our Engineering Dept/Engineers for updates/changes to Product line.

Qualifications

An individual who has the knowledge and experience to multi-task at a high technical level, in a professional manner with excellent customer-facing communication skills.

It is preferred that the successful applicant:

• Can read/understand mechanical/process datasheets, P&ID’s, OEM equipment drawings
• Has an understanding of industry standards/specs and their application eg: API, ASME,
• Has some form of degree (e.g., BSc, BEng, HND level in some technical discipline)
• Possesses knowledge/understanding of fluids, pressures, temperatures, viscosities etc.
• Has knowledge of materials, process of manufacture and advantages and disadvantages.
• Has experience of preparing comprehensive technical bids  

Required Attributes

This customer facing role requires a professional attitude to be adopted at all times. The Team's main strive is to meet, and exceed, Customer expectations.

A Technical Sales Engineer is therefore expected to:

• Multi task.
• Be a Self-starter
• Be a Team player and able to contribute in team matters
• Have excellent pro-active communication skills at all levels in the Company and with the Customer, written and verbal.
• Be respectful towards the demands of the business, company and decisions it takes.
• Discuss applications and technical solutions / options and alternatives with client.
• Think on their feet and adapt to differing situations that may arise in Customer dealings.
• Ability to adapt to change and drive it through the role and the department/company
• Able to make decisions whilst considering and protecting the company
• Able to learn quickly and to pass on knowledge to colleagues

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)