VIP Customer Support Representative

Growe Welcomes Those Who Are Excited To:

• Respond to customer queries via live chat, or email regarding account issues, payments, games, bonuses, or platform navigation; 
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated; 
• Assist with issues related to deposits, withdrawals, and other payments; 
• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws; 
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling. 

We Need Your Professional Experience:

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support); 
• English proficiency at an Intermediate level or higher; 
• Proficient knowledge of customer service, and standard practices and procedures; 
• Knowledge of sales principles and methods; 
• Able to maintain customer confidentiality. 

We Appreciate If You Have Those Personal Features:

• Excellent verbal and written communication skills;

• Attention To Detail;

• Problem-Solving Skills.

We Are Seeking Those Who Align With Our Core Values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.