Senior Manager, Marketing Automation and Lifecycle

Company Description

Are you ready to be a big part of something big? 

At carsales, we're all about making buying and selling a great experience. For 28 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. 

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership. 

The Marketing team come together to create the stories and campaigns that inspire and educate as well as provide strategic, innovative and cost-effective solutions for our customers. They’re a nimble and collaborative team that offers the full suite of services that you’d find in a digital design agency. 

Not something you’d expect from one of the country’s biggest tech companies, is it? 

We embrace a hybrid way of working – mixing working from home with the energy and connection that comes from being together in the office. We champion flexibility and have many policies, procedures and leave options to support flexible work.  

What’S On Offer:

• A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world. 
• We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace, a WORK180 endorsed employer for women.
• The support of a highly engaged, high-performing team including a leadership team that’s you’ll actually have face time with. 
• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

Job Description

We’re looking for a talented Marketing Automation and Lifecycle leader to join us on a 12-month parental-leave cover. The Senior Manager, Marketing Automation and Lifecycle is responsible for leading the strategy, execution, and continuous improvement of marketing automation and lifecycle programs, driving customer engagement and business outcomes across B2C and B2B channels. This role manages a high-performing team, responsible for discovering, designing, and delivering personalised journeys across multiple channels.

Role Description

• Lead the Marketing Automation and Lifecycle team, managing the strategy and execution of a busy program of always on journeys and campaigns across email, push, and in-app channels for our B2C and B2B customers.
• Plan, develop, and implement complex automations and journeys within the MA platform, including scoping and overseeing integrations and new feature rollouts
• Own and manage all automation programs, including budgets and reporting.
• Manage a robust optimisation stream, with ongoing testing to maximise customer engagement and business outcomes.
• Ongoing analysis of customer journey and communication touch points to develop and improve CRM and automation activities
• Work closely with internal teams across product, tech, data and marketing to build alignment and deliver cohesive customer experiences.
• Manage the marketing automation Centre of Excellence, setting strategy, standards and best practices for marketing automation across the business.
• Support and develop team members through feedback, mentorship, and growth opportunities.
• Maintain strong knowledge of new developments, channels, and best practices in marketing automation.
• Participate in the development and implementation of new MA features, system integration and ongoing maintenance
• Provide hands-on support to the team, including building and creating campaigns in the platform as needed.

Qualifications

What Are We Looking For:

• Experience in a Marketing Automation or Lifecycle leadership role, with proven experience developing digital customer experiences that drive engagement and revenue.
• Strong technical capabilities in all aspects of platform and project management
• Advanced knowledge of marketing automation platforms and CRM tools (e.g. Marketo, Responsys, Adobe Campaign, Salesforce Marketing Cloud or similar)
• Proven team leadership and coaching skills, with experience creating inclusive, high-performing teams.
• Strong stakeholder management and ability to collaborate across the organisation.
• Exceptional communication skills.
• Communicates strategy and performance clearly to senior leadership and cross-functional teams.

Additional Information

A few other things we want to let you know about... 

• carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you need some adjustments to be at your best, let us know how we can provide you with additional support. 
• We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask. 
• We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant. 
• Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis. 

So come and join our team - because every role is a big role in our plans to go big.