Account Manager- Tenderlink- Hybrid

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are looking for a Business Development Manager (TBC) to join our team. You will manage and grow client relationships, driving revenue growth and the growth of our subscription base.

You will work in close coordination with other team members, such as Client Service Representatives, Customer Support & Finance, to provide customer experience for all subscribers, offering a level of customer service which ensures satisfaction and subscription renewal.

What you'll need to bring to the role & Experian

• Proven track record in account management or sales, in a similar role or relevant industry.
• Demonstrated ability in providing excellent customer service in a client-facing role.
• Ability to meet deadlines and to respond productively to changing requirements characterized by peak periods and a variety of tasks where attention may be divided, and immediate decisions are required.
• Strong focus on client engagement, interaction, and appetite for client satisfaction.

Work that matters - What you'll be doing

Client Retention

Meeting and exceeding revenue and client retention targets - Proactively engage with your clients using the insights and data available to you to enhance the client experience and reduce churn - Overcome and negotiate client objections during the renewal period and with clients who communicate their decision to cancel their subscription.

Relationship Management

Develop and implement strategic account plans to drive growth and maximise client value - Answer incoming client phone calls and email queries - Contact clients who have failed to make payment for their subscription - Analyse client feedback and contribute suggestions for improving processes and product development - Identify and pursue upselling and cross-selling opportunities within your account portfolio.

Client Onboarding

Ensure our new clients experience a seamless onboarding process from the online shopping cart, providing training via Teams where necessary - Provide a smooth transition from subscription activation to on-going customer support and renewal.

Qualifications

More About You

• You will have experience with customer success.
• Experience establishing communication and engagement with prospects
• Ability to take initiative to elicit user needs, problem solve client issues and make decisions to effect positive customer outcomes.
• Collaborative team player with the ability to work cross-functionally, to provide high levels of customer support.

Benefits/Perks:

• Novated Leasing & Salary Packaging
• Great compensation package and bonus / commission plan
• Core benefits including Experian shares discount and wellness program
• Flexible work environment, hybrid model
• Flexible time off including volunteer time off, personal leaves and paid holidays
• 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#Li-Hybrid

This is a hybrid remote/in-office role.

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