Collections & Accounts Receivable Officer

First Things First - What We Can Offer You

• Leave to foster personal connections, health & overall well-being
• Emloyee Assistance Program
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Delicious, free, chef-prepared lunch daily on site
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Program – get rewarded for referring a friend to join our team!
• Casual dress and relaxed office environment
• Fun team camaraderie and events
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines
• A range of other fantastic benefits!
• Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions

The Job

Are you a finance professional with a knack for both numbers and people? We're looking for a dynamic Collections and Accounts Receivable Officer to join our team, based in our Brisbane office and reporting to the Accounts Receivable Manager. We are a high-growth SaaS company with operations in the UK, US, New Zealand, and Australia.

This isn't your traditional AR role; it's a hybrid position that combines core accounts receivable duties with the strategic skills of a credit controller. You will be crucial to our financial health, managing the entire accounts receivable cycle across multiple international locations. You'll not only handle day-to-day AR operations but also take a proactive approach to collections and customer account analysis. We recently implemented Salesforce Revenue Cloud, so your expertise will be key in helping us optimise our new system and improve our collections process.

What You’Ll Do

• Collections Management: Proactively manage a portfolio of customer accounts to ensure timely payment. This includes making collection calls and sending follow-up emails. While this role is based in Brisbane, it will require some flexibility to accommodate a small overlap in hours with our international teams and customers.
• Customer Account Analysis: Analyse customer payment trends and account behaviour within Salesforce Revenue Cloud. Identify potential risks and escalate delinquent accounts as needed.
• Problem Resolution: Act as a key point of contact for customer inquiries related to billing discrepancies and payment issues. Investigate and resolve complex billing problems, including system or workflow errors, in collaboration with other teams.
• Relationship Building: Build and maintain strong working relationships with key stakeholders across Operations, Sales, and Customer Support to ensure seamless workflow and timely resolution of customer issues.
• Accounts Receivable Operations: Perform core AR duties, such as applying customer payments, issuing credits, reconciling accounts, and managing the AR aging report.
• System and Data Integrity: Ensure the accuracy of customer billing and payment information within Salesforce Revenue Cloud. Proactively identify and report any system errors or workflow anomalies.
• Reporting: Generate and analyse reports on key AR metrics, including Days Sales Outstanding (DSO) and collection effectiveness.
• Process Improvement: Identify opportunities to improve the efficiency of the collections and AR processes.

What You’Ll Bring

• Proven experience in a similar accounts receivable, collections, or credit control role.
• Solid understanding of accounting principles, ideally with a diploma or degree in Accounting, Finance or a related field.
• Strong experience with accounting software and CRM systems. Prior experience with Salesforce Revenue Cloud or similar will be highly desirable.
• Excellent analytical and problem-solving skills, with the ability to interpret data and identify trends.
• Strong to advanced Microsoft Excel skills, including pivot tables, VLOOKUP, and data visualisation.
• Exceptional verbal and written communication skills for effective customer interaction and negotiation.
• Meticulous attention to detail to ensure accuracy in billing and data entry.
• A proactive and results-oriented individual who can work independently and as part of a team.
• Willingness to be flexible with work hours to support international operations.
• Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .

Visit simprogroup.com/au/company/careers to learn more about us and our values.

We would like to take this opportunity to thank all candidates for their application.

*Please note, no agencies will be accepted in the recruitment of this role.