Lead, Account Management Shops

Company Description

foodora is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

At foodora, we’re on a mission to build and grow the Local Shops marketplace — and Account Management is right at the heart of it. We’re now looking for a super-motivated Lead, Account Management to guide and scale our team of Account Managers. Today, the team manages five AMs and we’re looking to grow further. Your playground will be the grocery space and beyond, working with major retailers, driving aggressive growth milestones, and helping shape how our partners succeed on our platform.

This isn’t a role for someone who settles for “just enough.” We want someone who pushes past the minimum, dives deep into data, and motivates a team to deliver above and beyond. If you’re commercially sharp, thrive on big targets, and know how to navigate retailers and key accounts, you’ll feel right at home.day!

Your Mission

As Lead, Account Management – Local Shops, you will:

• Lead and develop - a team of Account Managers, setting vision, strategy, and high-performance standards.
• Manage & Grow Accounts – Own relationships with key marketplace partners, ensuring strong collaboration and delivering on growth targets.
• Commercial Delivery – Drive assortment, pricing, and promotion strategies to maximize sales and profitability.
• Relationship Building – Act as the main point of contact for partners, building trust and aligning on joint business plans.
• Business Development – Expand partnerships beyond core categories while strengthening collaboration with existing retailers.
• Negotiation & Execution – Lead negotiations, resolve conflicts, and find creative solutions to achieve milestones.
• Data-Driven Insights – Analyze performance data to identify growth opportunities, optimize campaigns, and guide decision-making.

We’re looking for a natural leader who inspires, coaches, and elevates their team — while never hesitating to roll up their sleeves. To thrive in this role, you’ll need a strategic mindset combined with strong operational drive: someone who can set the vision, steer projects, and deliver results at pace. You’re a relationship builder at heart, with the persistence to turn a “no” into a “yes.”

Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.

Our recruitment process will include the following:

📞 Telephone interview - Let’s cover the basics!
💡 Psychometric tests via Alva Labs - We use science-based methodology.
🤝 First interview - Time to know each other a bit better!
💼 Case interview - Do your magic and show us your skills!
✔️ Reference- & background check - Final step before we’ll become colleagues.

Start date: Upon agreement

Qualifications

• Strong commercial background with proven leadership (1–2+ years), ideally in Account Management or Key Account Management.
• Experience working with major Swedish retailers and deep understanding of how they operate.
• Proven track record of delivering growth in a fast paced environment.
• Fluency in both Swedish and English

Studies have shown that women and some minorities are less likely to apply to jobs unless they meet every qualification. If you are interested in this role and you have most of the skills we’re looking for, we encourage you to apply anyway!

Additional Information

• Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
• Employee discount at foodora (woho!) and awesome friday breakfasts!
• Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.
• foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within our learning tool Sana
• Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!
• Awesome AW’s and (pink) parties!