Assistant Manager - Central London
Work.Life.com
Office
London
Full Time
Work.Life is a flex workspace provider for businesses who care about people.
We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.
We're currently hiring for an Assistant Manager for our Farringdon space. The working hours are 8:30 am to 17:30 pm - This is a 5 day a week on-site role.
Your Role As our Assistant Manager, we rely on you to support running a Work.Life location as if it was your own business, delivering against space KPI targets whilst ensuring members are happy and the space delivers excellent operational standards. You’ll be a passionate, pro-active person who can balance the connected parts of running a successful Work.Life space: operating the space efficiently, building & maintaining an incredible community of members, and leading the way on retaining them. You’ll also grow your sales & revenue experience whilst in the role – supporting your Membership Manager to manage tours in the space and learning to negotiate successful tours to closure. Your Day to Day Responsibilities Sales & Revenue- Support driving income in your space to achieve your budgets. Along with your Membership Manager, you’ll own membership enquiries that come your way, and undertake pro-active sales initiatives to increase interest.- Lead on existing member ‘Check Ins’ – gathering feedback to both improve our members’ experience and to secure their retention for the future- Maintain 100% occupancy by delivering on (and exceeding!) the expectations of your members and encouraging successful contract renewals.- Seek out & maximise additional revenue opportunities such as meeting rooms, event hire, printing, office extras, IT, weekend space hire, food & beverage extras & more.- Manage contracts and invoicing effectively.- Support in ongoing membership administration. Space Operations- Onboard new members effectively, getting them off to a great start.- Support management of space overheads to achieve your budgets- Ensure the building runs smoothly and our facilities and amenities are kept to a great standard- Work directly with Membership Managers and the support team on any issues to ensure the highest level of member experience and satisfaction. Create a collaborative community- Proactively manage feedback through our NPs channel to successful resolution- Build meaningful connections for our members through events, personal introductions, and networking.- Check in regularly with members to understand their pain points, what’s working, and how we can continue to improve.- Develop Work.Life’s presence within the wider local community; we want you to be an ambassador for what we do and what we believe in!- Oversee events from weekly, space-wide events to unique events that you design and put on for your community.- You’ll effectively be a leader and positive influence for our Membership Assistants, guiding them to thrive in their roles.
Sustainability * You’ll attend Sustainability training as part of your onboarding as well as other training provided and by participating in our Power.Hours and online channels*You’ll be supporting Work.Life sustainability strategy, as part of your direct team, Work.Life wider team but also as an individual*You’ll endeavour to use your charity hours to support a charity of your choice*You’ll support our fundraising activities by supporting on delivering them or taking part in these activations How you’ll measure successYour role is key to supporting our Membership Managers to deliver results in the space. Success is measured across the following KPIs, which contribute directly to your team achieving our overall company performance goals. Role KPIs1) NPS - driving member satisfaction at every stage of their time with us2) Space Audit - ensuring excellent operational standards in your space3) Resident Member Retention Rate - maintaining great relationships to encourage member renewals at end of contract
Why you’ll love Work.Life
Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, a competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.
· A supportive & friendly team of hard-working people· 25 days holiday + 1 extra day day for every year at Work.Life· £75/month towards your mental & physical wellbeing· £25 team joy budget to be spent together with the team· 4 paid Giving Back days per year to support a charity of your choice· Quarterly team socials · Discounts with brilliant local businesses · 1 Company Work.Life Day per year · Cycle to Work Scheme and Ebike subscription
At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.
We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.
Here’s our Privacy Policy, by applying for this job you accept how we will use your data.
We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.
We're currently hiring for an Assistant Manager for our Farringdon space. The working hours are 8:30 am to 17:30 pm - This is a 5 day a week on-site role.
Your Role As our Assistant Manager, we rely on you to support running a Work.Life location as if it was your own business, delivering against space KPI targets whilst ensuring members are happy and the space delivers excellent operational standards. You’ll be a passionate, pro-active person who can balance the connected parts of running a successful Work.Life space: operating the space efficiently, building & maintaining an incredible community of members, and leading the way on retaining them. You’ll also grow your sales & revenue experience whilst in the role – supporting your Membership Manager to manage tours in the space and learning to negotiate successful tours to closure. Your Day to Day Responsibilities Sales & Revenue- Support driving income in your space to achieve your budgets. Along with your Membership Manager, you’ll own membership enquiries that come your way, and undertake pro-active sales initiatives to increase interest.- Lead on existing member ‘Check Ins’ – gathering feedback to both improve our members’ experience and to secure their retention for the future- Maintain 100% occupancy by delivering on (and exceeding!) the expectations of your members and encouraging successful contract renewals.- Seek out & maximise additional revenue opportunities such as meeting rooms, event hire, printing, office extras, IT, weekend space hire, food & beverage extras & more.- Manage contracts and invoicing effectively.- Support in ongoing membership administration. Space Operations- Onboard new members effectively, getting them off to a great start.- Support management of space overheads to achieve your budgets- Ensure the building runs smoothly and our facilities and amenities are kept to a great standard- Work directly with Membership Managers and the support team on any issues to ensure the highest level of member experience and satisfaction. Create a collaborative community- Proactively manage feedback through our NPs channel to successful resolution- Build meaningful connections for our members through events, personal introductions, and networking.- Check in regularly with members to understand their pain points, what’s working, and how we can continue to improve.- Develop Work.Life’s presence within the wider local community; we want you to be an ambassador for what we do and what we believe in!- Oversee events from weekly, space-wide events to unique events that you design and put on for your community.- You’ll effectively be a leader and positive influence for our Membership Assistants, guiding them to thrive in their roles.
Sustainability * You’ll attend Sustainability training as part of your onboarding as well as other training provided and by participating in our Power.Hours and online channels*You’ll be supporting Work.Life sustainability strategy, as part of your direct team, Work.Life wider team but also as an individual*You’ll endeavour to use your charity hours to support a charity of your choice*You’ll support our fundraising activities by supporting on delivering them or taking part in these activations How you’ll measure successYour role is key to supporting our Membership Managers to deliver results in the space. Success is measured across the following KPIs, which contribute directly to your team achieving our overall company performance goals. Role KPIs1) NPS - driving member satisfaction at every stage of their time with us2) Space Audit - ensuring excellent operational standards in your space3) Resident Member Retention Rate - maintaining great relationships to encourage member renewals at end of contract
Why you’ll love Work.Life
Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, a competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.
· A supportive & friendly team of hard-working people· 25 days holiday + 1 extra day day for every year at Work.Life· £75/month towards your mental & physical wellbeing· £25 team joy budget to be spent together with the team· 4 paid Giving Back days per year to support a charity of your choice· Quarterly team socials · Discounts with brilliant local businesses · 1 Company Work.Life Day per year · Cycle to Work Scheme and Ebike subscription
Role Competencies
- Accountability - You’ll take full accountability for the KPIs & Rocks (objectives) you’re responsible for, focusing on great follow-up of all actions you own
- Impact - You consciously role model what great looks like in your space, ensuring that your presence makes an impact on results every day
- Communication - You’re a great communicator, able to both listen well to members needs and translate these to action; and to communicate effectively both verbally and in writing
- Problem-solving - You’re solution-focused when problems arise - turning issues into actions & updating on progress towards resolution
Our Values
- We Own It - We're a small team, with ambitious goals, and our success depends on each of us stepping up to the challenge.
- We’re personal - Human connection is at the heart of what we do and why we do it. Everybody comes with their own story.
- We don’t stop at good - Our goal is to be better than we were yesterday, knowing that's not as great as we'll be tomorrow.
- We’re team 1st - We win by being greater than the sum of our parts. No egos here.
At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.
We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status.
Here’s our Privacy Policy, by applying for this job you accept how we will use your data.
Assistant Manager - Central London
Office
London
Full Time
September 29, 2025