Winter Spa Concierge

Company Description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The targeted compensation rate for this full time year round, non-exempt position is $18.00/hr + 15% retail commission. The position offers a competitive compensation package presented by Auberge Collection.

Job Description

Join our team as a Spa Concierge. You will be responsible for creating Spa experiences for our guests, providing recommendations for Spa services, Experiences and Wellness activities with the highest standards of professionalism, creating a warm, relaxing and healing environment, ensuring that the guest experience exceeds expectations. .

• Provide a warm welcome to all guests and strive to provide exceptional service.
• Be able to communicate professionally and effectively in the languages ​​used in the Spa.
• Know perfectly all the treatments currently offered in the Spa Services Charter and any promotions or offers at any given time.
• Thoroughly understand the product lines used in the Spa for retail and professional use and be fully capable of providing our clients with guidance and recommendations on products that benefit retail sales.
• Process all spa service reservations from pre-arrival contact and reservation to final room collection and perform other administrative tasks and reports as required.
• Manage daily bookings ensuring that the workload is distributed equally between massage therapists according to the balance.
• Ensure that Therapists are fully aware of any special indications or contraindications so that the Spa service is tailored to the specific needs of our guests as described in their medical consultation form.
• Ensure all customer comments and opinions are communicated to Spa Management for prompt follow-up.
• Look after assigned treatment areas and rooms and ensure they are prepared to the specific standard and keep them clean and tidy at all times.
• Keep the Spa Boutique clean and tidy.
• Perform other duties as assigned, including assisting other departments on an as-needed basis

Qualifications

• Two years of experience preferably, in a high-level Spa or luxury hotel.
• Knowledge of Microsoft Office application de Spa 
• Ability to read and write in English
• Able to work a flexible schedule, including weekends and holidays, depending on the needs of the department.
• High School Diploma or equivalent required.

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Additional Information

Auberge  Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.