Engineering Manager (m/f/d) - Customer Service Tech

Company Description

Job Description

You are an Engineering Manager (m/f/d) at heart who loves to build and to lead? Then apply today and deliver seamless solutions that make a real impact for millions of customers worldwide. Together with your team, you design and deliver solutions across multiple technical components: from distributed microservice architectures on our AWS cloud stack, built with Java and React, to our enterprise application portfolio — with the Customer Service Resolution Hub as your central piece. 

Your Role At Sixt

• You lead, coach, and empower frontend and backend engineers, fostering a culture of ownership, collaboration, and delivery excellence
• You take ownership of big initiatives and build the customer service experience of the future. 
• You set the architectural direction and ensure technical excellence across distributed service architectures on our AWS cloud stack, enabling your teams to build scalable, reliable, and future-ready systems
• You guarantee end-to-end consistency across the customer journey - from Salesforce Service Cloud to our Telephony Solution - and drive AI integration with the Customer Service Resolution Hub at the core
• You align with stakeholders across divisions from Customer Service to Fulfillment, Post-Booking, and other tech and business domains, collaborating closely with our teams and tech hubs in Bangalore, Pullach, and Lisbon to ensure smooth and scalable delivery

Your Skills Matter

• Experience You have several years of experience in software engineering leadership, guiding teams through complex architectural initiatives
• System Design You bring a strong foundation in scalable system design, including APIs, middleware, Salesforce Service Cloud, AWS, microservices, and modern AI tooling
• Collaboration You collaborate naturally across functions and domains, aligning with engineers, architects, product owners, data scientists, and business stakeholders
• International You thrive in working with distributed teams across international hubs, embracing diverse perspectives and building global solutions
• Customer Centricity You think with a business and product mindset, challenging requirements and translating them into value-driven customer solutions
• Communication You communicate with clarity, enabling decisions across both technical and non-technical audiences

What We Offer

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Additional Information

About Us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!