Software Engineer Intern (Agentic AI SRE & Cloud)

Spring 2026 Internship: This position is located at our Frisco, TX site.  Expected program dates are January 20 – April 24, 2026. Anticipated working hours will be 20-to-30 per week, around class schedules.  Final hours and schedule will be determined between the intern and their manager.

Note: Toshiba Global Commerce Solutions will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Introduction:

Learns by reviewing and refining AI-generated infrastructure code, testing automated deployments, and contributing to resilient cloud operations with strong mentorship.

This intern will support the SRE/Platform team by adapting outputs from AI agents into production-ready infrastructure and automation solutions. The intern will gain hands-on experience in debugging Infrastructure as Code (IaC), testing automated remediation systems, and improving AI-generated platform configurations, while learning how LLM-based tools operate within cloud environments. The role offers strong mentorship, collaborative incident response discussions, and exposure to modern autonomous platform engineering workflows.

Key Outputs & Outcomes:

• Improved reliability and correctness of AI-generated IaC templates and automation scripts
• 100% infrastructure provisioned and managed through code (Terraform, Kubernetes manifests, CI/CD pipelines)
• AI-driven incident response and remediation systems that achieve MTTR < 30 minutes for P1 incidents
• Change failure rate maintained below 10% through automated testing and validation of infrastructure changes
• Functional platform features adapted from AI outputs and deployed to production environments
• Clear documentation explaining AI-human collaboration in platform operations and incident management

Major Responsibilities:

• Code Adaptation & Integration: Translate AI-generated outputs into production-grade code. Add tests, validate behavior, and clean up logic or formatting as needed.
• Testing and Validation: Create unit and integration tests for new features. Run experiments to validate that LLM-generated code executes correctly in the sandbox. Assist in debugging failures or errors in the AI toolchain, ensuring reliability. Write and run tests on AI-generated components. Investigate failures or bugs and refine the agent’s code accordingly
• Documentation: Document code functionality and usage (inline comments and basic user guides). Update team knowledge bases or wikis with information on new utilities or modules.
• Code Reviews and Learning: Participate in code reviews, learning from feedback. Pair-program with mentors to gain familiarity with the codebase and agent frameworks. Continuously study new AI agent tools and software techniques as assigned.
• Validation Support: Assist in monitoring AI code in test environments and surfacing unexpected agent behaviors or patterns.

Required Skills:

• Currently enrolled in a Bachelor’s degree program in Computer Science or related
• 0–2 years of software development experience, cloud operations, or infrastructure (internship or project work acceptable) – sophomore, junior or senior students welcome.
• Proficiency in at least one programming language such as Python, Java, or C++ with emphasis on automation and scripting
• Ability to write and debug Infrastructure as Code (IaC) using tools like Terraform
• Basic understanding of cloud platforms (AWS, Azure, or GCP) including compute, storage, and networking services
• Familiarity with containerization technologies (Docker, Kubernetes) and container orchestration concepts
• Knowledge of version control systems (Git) and collaborative development workflows
• Understanding of monitoring, logging, and observability principles for distributed systems
• Basic knowledge of CI/CD pipelines and automated deployment strategies
• Enthusiasm for AI/LLM technology and willingness to learn AI-driven infrastructure automation (no prior AI experience required but must demonstrate ability to adapt to autonomous tools)
• Problem-solving mindset with focus on system reliability, performance optimization, and incident response

Preferred Skills:

• Exposure to AI or machine learning projects (e.g. coursework or personal projects using an LLM API or building a simple chatbot).
• Familiarity with containerization (Docker) and cloud environments (AWS, Azure, or GCP) – basic ability to run applications in a cloud sandbox.
• Experience with scripting and automation (NodeJS, Shell, Python scripting) to assist in test automation.
• Exposure to AI or machine learning in infrastructure contexts (e.g., anomaly detection, predictive scaling, automated remediation)
• Hands-on experience with Kubernetes, service mesh technologies, or serverless computing platforms
• Familiarity with monitoring and observability tools (Prometheus, Grafana, ELK stack, Datadog, New Relic)
• Experience with scripting and automation for infrastructure management (Python, Bash, PowerShell)
• Knowledge of networking concepts, security best practices, and compliance frameworks in cloud environments
• Understanding of incident management processes, SLA/SLO definitions, and error budgeting concepts
• Knowledge of Agile development processes and tools (JIRA, continuous integration pipelines) from school or internships.

About The Company:

Toshiba Global Commerce Solutions, Inc., is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.  

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.   

Eeo:

Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation. 

Diversity, Equity & Inclusion:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).  We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.