Assistant Director of HR

We’Re Changing Entertainment. Come Join Us.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

We Love Our Work.

• Responsible for leading the entire operations and team members of the HR department.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal and external guest satisfaction.
• Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments.
• Serve as business partner to various client groups.
• Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and provides HR support to team members at all levels of the organization. Assist in directing responsibility for ensuring that property SLA’s are followed and met.
• Identifies and develops strategies for client groups with respect to turnover, retention, staff development, engagement, employee relations, guest service, compensation, wellness and performance management issues. Identify and establish partnership with local workforce development groups, colleges and community outreach organizations.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to managers.
• Partners with top HR executive to determine Human Resources strategy.
• Analyzes property trends and metrics related to engagement, turnover, staff development, etc. in partnership with HR team and develops solutions, programs and policies as necessary.
• Manages and resolves employee and/or labor relations issues; conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.
• Maintains in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Provides performance management (coaching, counseling, career development, corrective action, performance reviews, and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure.
• Maintains current knowledge of HR policies, programs, laws and regulations.
• Develop reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.
• Facilitates training and development programs and delivers results that correspond with established goals. Analyzes results from programs and redirects as necessary for talent development purposes.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• This job has supervisory responsibilities.

Bring Us Your Best.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree (B.A./B.S.) in human resources management or related field from four-year college or university; ten or more years’ experience as a Human Resources Business Partner; or equivalent combination of education and experience.
• PHR/SPHR SHRM-CP or a professional certification in Human Resources preferred.
• Able to relocate to most property(ies) within the Penn Entertainment Brand.
• Proficient computer skills including Microsoft Office software (Word, PowerPoint, Excel and Outlook); iCIMS and Ultipro experience a plus.
• Must have excellent organizational and communication skills.
• Ability to maintain a high level of confidentiality. 
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Demonstrated intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning and emotional intelligence.
• Flexibility to work all shifts including holidays, nights, and weekend hours as business needs dictate.

Stay In The Game. Follow Us.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer