Sr Director, Maintenance

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

The Senior Director of Maintenance is a strategic and operational leader responsible for overseeing all aspects of maintenance activities across our national network of travel centers. This role is accountable for the performance, reliability, and continuous improvement of facility and fuel maintenance operations, ensuring a safe, clean, and efficient environment for guests and team members. The Senior Director will lead a multi-disciplinary team including the maintenance services call center for facilities and fuel, the field technician teams for corrective and preventive maintenance, maintenance analytics, and asset management. This leader will define the long-term vision, set the strategic roadmap, and ensure execution excellence through cross-functional collaboration, technology optimization, and workforce leadership.

1. Develop and execute a comprehensive maintenance strategy aligned with company objectives, growth plans, and customer expectations. Oversee the planning, prioritization, and execution of all maintenance activities across the company’s locations.
2. Drive innovation and continuous improvement across all areas of maintenance operations.
3. Lead, coach, and develop a high-performing team across the maintenance organization.
4. Partner with executive leadership and cross-functional teams to ensure maintenance goals support the broader business strategy.
5. Ensure timely and cost-effective response to maintenance requests and preventive maintenance schedules.
6. Manage vendor relationships, contracts, and third-party services to ensure high-quality standards and compliance.
7. Utilize maintenance analytics to drive data-informed decisions and operational efficiencies.
8. Monitor KPIs and performance metrics to assess equipment reliability, team productivity, cost-effectiveness, and customer satisfaction.
9. Ensure timely and accurate reporting to senior leadership.
10. Develop and manage the annual maintenance operating and capital expenditure budgets.
11. Identify opportunities for cost savings without compromising safety or service quality.

Qualifications

• Bachelor’s degree in business or related field, or ten years’ operations maintenance experience required
• Master of Business Administration Preferred
• Five or more years in relationship management role or externally facing operational leadership position required.

Additional Information

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines