Workforce Planning SME - 4 Month Max Term Contract

Company Description

Better Begins Here

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

About The Role

We’re currently seeking a Workforce Planning SME to support the delivery of Crown’s Workforce Transformation Program. This is a 4-month Max Term Contract opportunity that offers a unique chance to contribute and support with transformation across our Melbourne property, helping to embed new workforce models, systems, and practices that align with Crown’s broader transformation goals.

Reporting to the Head of Workforce Management, you’ll work across multiple streams to support user training, testing, and change enablement. You’ll develop into a subject matter expert (SME) in workforce planning and play a key role in operationalising new systems and ways of working.

Key responsibilities include but are not limited to:

• Supporting the rollout of workforce transformation initiatives across business units
• Participating in property working groups and collaborating with change champions
• Shadowing workforce planning leads to build SME capability
• Providing technical support for rostering, scheduling, and forecasting
• Operating a support hotline and assisting with peak rostering periods
• Supporting change management activities including stakeholder engagement and training
• Assisting with documentation, SOPs, and process mapping
• Building relationships across P&C, Operations, Finance, and IT

About You

You’re adaptable, collaborative, and eager to learn. You bring a strong analytical mindset and a passion for improving systems and processes. You’re confident working in a project environment and engaging with a wide range of stakeholders.

You’Ll Bring:

• Exposure to workforce planning, scheduling, or operational analytics
• Experience supporting transformation or change programs (preferred)
• Familiarity with rostering systems and workforce metrics
• Strong communication and stakeholder engagement skills
• Ability to manage competing priorities in a dynamic environment
• Tertiary qualifications in Data Analytics, Organisational Development, or Project Management (desirable but not essential)

Additional Information

Applications Close: 12:00AM, October 9th

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.