Community Partner I

Compensation We Offer

• The initial compensation for this position ranges from $21.00 - $25.83 per hour.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted. 
• 7.5% Bilingual Differential for qualified positions*
• * Must meet company policy eligibility requirements.

Benefits We Offer

• Benefits eligibility starts on day ONE! 
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!   
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults. 

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties. 

Program Type: Families and Children

Population Served: 18-100

Program Description: Works within the vision, mission, and philosophy of the agency and under direct supervision, supports with resources, develops curriculum, facilitates parent education activities, delivers presentations and workshops, and coaches staff that support the needs of youth and parents receiving agency services. Inspires and secures community engagement, develops partnerships with outside agencies to increase strength based opportunities to enhance or create innovative youth and parenting activities. Maintains linkages and community relationships via outreach and works with the department to increase customer's positive engagement in the community and accessing its resources. Supports customer and program needs as needed.

• Program Description: Works within the vision, mission, and philosophy of the agency and under direct supervision, supports with resources, develops curriculum, facilitates parent education activities, delivers presentations and workshops, and coaches staff that support the needs of youth and parents receiving agency services. Inspires and secures community engagement, develops partnerships with outside agencies to increase strength based opportunities to enhance or create innovative youth and parenting activities. Maintains linkages and community relationships via outreach and works with the department to increase customer's positive engagement in the community and accessing its resources. Supports customer and program needs as needed.

Job Summary

Works within the vision, mission, and philosophy of the agency and under direct supervision, develops resources that support the needs of young people and families receiving agency services. Inspires and secures community engagement in therapeutic and strength-based opportunities to enhance or create innovative youth and parenting activities. Maintains linkages and community relationships and works with the department to increase customer’s positive engagement in the community and accessing its resources. 

Responsibilities And Duties

•  Develops and maintains linkages and relationships with community resources that support the needs of the department (e.g., foundations, churches, neighborhood groups, schools, and grassroots organizations).
•  Works alongside programs to support the efficiency of daily operations (e.g. outcome measures completion, ensure programs have appropriate supplies, outreach, referrals, overall support to program etc.).
•  Facilitates regional work groups that support comprehensive identification and linkage to community resources to meet family needs.
•  Identifies, solicits, and obtains targeted resources that meet the individualized needs of families.
•  Develops and maintains databases and resource guides with agency and community resources to support customer access to available services.
•  Develops and implements educational and awareness activities aimed at promoting community involvement and resource access.
•  Plans, attends, facilitates, and publicizes special events and meetings that support youth and families in experiencing connection to their community.
•  Assists in the development, implementation, and evaluation of projects.
•  Collaborates with community partners to identify and provide peer-navigator training and support to community members.
•  Trains, mentors, and coaches customers on community resource access and utilization.

Other Duties And Responsibilities

• Practices self-care, remains aware that others may be contending with stress, and treats other with grace.

Job Specific Competencies

• Awareness of Community Resources Linkage 
• Maintains awareness of community resources and creates linkages as appropriate.
• Collaborates with Team Members 
• Collaborates with other team members, including other departments.
• Documents Clearly and Accurately 
• Documents, in a legible manner, pertinent information related to the child's treatment plan, including interventions and outcomes in accordance with established policies and procedures and guidelines for charting.
• Encouraging Customer Focus 
• Consistently conveys that customers are the highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be met. Refrains from complaining about (or speaking negatively about) customer behavior or expectations. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Achieves these outcomes by ensuring that customer needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service.
• Time Management 
• Manages time and prioritizes tasks to ensure that deadlines are met.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Minimum Education And/Or Experience

• High School Diploma or GED required.
• Bachelor of Arts/Bachelor of Science (B.A./B.S.) preferred.
• One (1) to three (3) years applicable experience initiating, implementing, and coordinating activities that interface with the general public; or 
• One (1) to three (3) years experience working in a community non-profit setting or social services setting.

Other Specific Requirements

• Ability to represent the agency and its mission to the general community.
• Excellent communication and presentation skills. 
• Proficient in Microsoft programs and navigating technology.
• Knowledge of community resources.

Preferred Qualifications

• Bilingual / bicultural (English-Spanish or other) skills. 
• Project Management experience.
• Prior experience working in an education or social service field.

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Equal Opportunity Employer

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905. 

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