International Admissions Support Officer

Company Description

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

Griffith International is seeking a motivated International Admissions Support Officer to join the International Admissions team. In this role, you will provide administrative and customer service support to ensure the smooth operation of international admissions processes.

Within this role you will:

• Create, maintain and update student records in Student Management Systems, CRM and other platforms.
• Provide excellent customer service to agents, partners, and direct student applicants, liaising effectively across internal business areas.
• Create, issue and update Confirmation of Enrolment (CoE) documents via PRISMS and StudyLink.
• Assist students with enquiries, escalating or directing as appropriate.
• Undertake general administrative duties and pre-assessment tasks relating to international student applications.
• Comply with the Client Services Officer Quality Framework to ensure high-quality service across email, phone and face-to-face enquiries.
• Contribute to continuous improvement, proactively identifying opportunities to enhance processes, student experience and service efficiencies.
• Work productively in a team environment, building positive relationships and contributing to a supportive workplace culture.

This is a full-time, fixed-term position (6-months), based at either our Brisbane South (Nathan) or Gold Coast campuses. As Griffith is a multi-campus university, you may be required to work across other campus locations.

Griffith University’s sites are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full-time equivalent base salary will be HEW Level 4, in the range $73,623 – $77,680 per annum + 17% superannuation. The total FTE package will be in the range $86,138 – $90,885 per annum.

Qualifications

What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence, ethics and engagement, you’ll thrive on seeing the direct and lasting impact you’ll have on every community and every future.

You Will Also Have:

• An associate diploma qualification (or higher), or equivalent skills, knowledge and experience.
• Strong customer service skills with the ability to work effectively with diverse stakeholders.
• Strong attention to detail and ability to manage competing priorities.
• Sound administrative skills and proficiency in digital systems, with experience in Student Management or CRM systems desirable.
• A proactive mindset with a focus on continuous improvement and enhancing student experience.

Additional Information

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and supportive organisational culture. We offer:

• 17% superannuation with competitive base salary.
• Flexible work options and a supportive, inclusive culture.
• Learning & development opportunities, including support for further study.
• Generous leave entitlements (including paid parental leave and leave loading).
• Salary packaging and corporate health plan discounts.

How to apply
At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the qualifications above and the Position Description).
• Current curriculum vitae/resume including full contact details.
• Names and contact details of at least three professional referees (no contact will be made without your permission).

Applicants must have unrestricted working rights. VISA sponsorship is not available for this position.

• Further Information
• For further information about this role, please contact Karen Richardson, Manager- International Admission via email k.richardson@griffith.edu.au. 

For application support, please contact People Services on  07 3735 4011 and quote reference number REF8694X.

Closing date: Sunday, 12 October 2025 AEST. All applications must be submitted online.