[MSO] Delivery Manager/Service Manager

Company Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Job Description

Project - the aim you'll have
As a Delivery Manager, you’ll be responsible for delivering solutions to one of our key clients, where we provide both project-based implementations and managed services in the Public Cloud domain. Your daily responsibilities will include understanding client needs, proposing and overseeing the best solutions, and managing the team to ensure successful delivery and ongoing value.

Position - how you'll contribute

• Building and maintaining collaborative relationships with key clients
• Monitoring fixed project scope and ensuring effective client communication
• Managing monthly settlements with clients and team members
• Overseeing project resource allocation and utilization
• Leading recruitment, onboarding, and offboarding processes
• Ensuring adherence to SLA agreements, monitoring service quality, and implementing ITIL-based best practices in Managed Services contexts
• Formal handling of contracts and clauses that are the basis for cooperation with clients

Qualifications

Expectations - the experience you need

• More than 5 years of experience in a similar managerial position
• Commercial experience in managing, influencing, and measuring team performance in a global multinational environment
• Experience in monitoring and ensuring the margin and profitability of projects
• Practical knowledge of ITIL processes, SLA management, and operational excellence in Managed Services
• Fluent English and Polish both written and spoken
• Understanding of cloud computing platforms

Additional skills – the edge you have

• Strong client relationship management skills

Additional Information

Our offer – professional development, personal growth:

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 
• Position at: Software Mind Poland

Additional skills – the edge you have

• ServiceNow certifications such as Certified Application Developer, Certified Implementation Specialist (ITSM or CSM).
• Knowledge of ITOM as a secondary or “nice-to-have” skill.