Assistant Manager, Private Wealth Administration

Company Description

ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 
We’re driven by our Group purpose, to power people and possibilities.

Job Description

Job Summary:
The primary technical expert responsible for ensuring excellence in service delivery through expertise 
and team leadership. This role serves as a key operational leader, maintaining client relationships while 
handling complex issues and demands. The position focuses on quality assurance and regulatory 
compliance while providing technical oversight for deliverables.
 

Core Responsibilities:
• Assist Manager in leading team operations and performance;
• Handle complex secretarial and administrative matters;
• Provide subject matter expertise and technical leadership;
• Train and develop team members;
• Ensure quality standards and compliance;
• Manage sensitive stakeholder communications;
• Drive process improvements and standards;
• Handle client/cluster relationship matters
 

Tasks:
Quality & Methodology Management:
• Ensure application of new methodologies and standards
• Monitor new regulations implementation
• Oversee correct software usage
• Ensure work accuracy and quality standards
• Perform in-depth review of deliverables
• Review all cluster deliverables before release
• Attend to team member technical queries
• Assist in resolving issues
• Ensure work quality meets standards
• Identify training needs and work with Technical Team to develop training programs
 

• Technical & Client Support:
• Allocate client/team tasks;
• Assist team with complex queries;
• Handle service disruption issues;
• Monitor work planning;
• Assess and escalate issues;
• Provide effective process coaching;
• Participate in task planning;
• Document/update procedures;
• Guide complex matter resolution;
• Monitor compliance standards;
• Ensure protection of information assets;
• Handle additional duties as required

Qualifications

Educational Background:

• Degree holder and/or related Professional qualification

Professional Experience:

• Minimum 6 years of experience in Corporate Administration and Secretarial matters

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.