Associate Director, Client Implementation

Company Description

About Us

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Description

As a Senior leader for IQ-EQ, you will need to master project and business management methodologies to ensure predictable and successful delivery of ongoing initiatives. You will need to have a vision for change, transformation, and continuous improvement. This role requires someone who is expressive and vocal in identifying and mitigating risks, directing the project and all stakeholders involved to successful delivery while maintaining good working relationships. A proactive team player who initiates improvements while adhering to the team’s standard methodology and governance processes is essential. 

Trends show that we are pitching towards bigger and more complex deals across different products, segments, and locations. These deals require expertise that is not typical of the BAU onboarding process. There is no defined group-wide approach to managing transformational deals, and it is evident that deals of a certain size require project and solution management support to pitch effectively and provide clients/prospects with the comfort of IQ-EQ’s approach to large projects. This ensures we realise the revenue as soon as practicable. 

What You'Ll Do

• You'll lead and manage strategic projects and transformational transitions across the IQ-EQ Group, ensuring successful delivery through effective planning, execution, monitoring, and closure using approved methodologies and governance standards.
• You'll organise and motivate cross-functional project teams, drive stakeholder alignment, and maintain transparent communication to ensure timely onboarding of large transformational deals.
• You'll contribute to continuous improvement by refining Change Delivery methodologies, templates, and checklists, while actively participating in client transition meetings and commercial pitches.
• You'll ensure governance compliance and stakeholder collaboration, working closely with functional leads and advising on project approaches, support structures, and timelines during the TDC process.
• You'll manage and develop direct reports, delegating responsibilities, monitoring performance, and fostering a high-performing team environment.

What We Offer

• Comprehensive remuneration: Competitive financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Pension Scheme: Generous employer contribution with the ability to allow and increase employee contributions
• Wellbeing: Additional social benefits such as medical insurance & life assurance, access to onsite gym as well as engaging with our local community via sports activities, charity programmes & environmental initiatives
• Flexible working: We recognise the value of working flexibly and is keen to ensure all employees enjoy an excellent work-life blend
• Support and development: We will ensure you have the right training, tools and development plan to grow and improve your skills every day

Qualifications

About You

• You bring over 15 years of experience in end-to-end project management, handling complex and diverse projects with a proven ability to deliver results under pressure and tight deadlines.
• You excel in organisational, prioritisation, and interpersonal skills, enabling effective collaboration with stakeholders at all levels—including subject matter experts, executives, clients, and suppliers.
• You communicate confidently and clearly, both in written and oral presentations, and are fluent in English, with the ability to influence and facilitate decision-making among senior stakeholders.
• You are highly proficient in tools such as MS Word, Excel, PowerPoint, Visio, and Monday.com, and hold a recognised Project Management qualification.
• You demonstrate a proactive, can-do attitude, with strong initiative, self-management, and a creative approach to problem-solving across a range of challenges.

Nice To Have

• Experience in operating within a firm that shares some of the following features: 
• Globally distributed teams. 
• Financial Services. 
• Fast-paced and rapidly evolving environment. 

Knowledge of or experience working in a Private Equity / Investor services industry. 

Degree Level Qualification.

Technology Project Implementation.

Additional Information

Our commitment to you and the environment

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,500+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.