Product Operations Director

📍 Location: London 🏙️ Office requirement: Hybrid with two days a week in office 📝 Employment type: Permanent, Full Time  

At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Product Operations Director to play a key role in our Business Operations team in London. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.

Sounds Great, What Will I Be Doing? 🤔

As our Product Operations Director you’ll be responsible for evolving and augmenting the structure, processes, and rituals necessary for our product team to effectively communicate, manage, and deliver on our ambitious product roadmap. 

• Ensure standardized planning cadences and delivery tracking across all squads, replacing ad hoc processes with consistent execution
• Design a standardized roadmap format and embed into the product tech stack.
• Train and enable product managers to follow established processes.
• Work cross-functionally to build out the required tooling needed to manage and report on the process.
• Oversee a centralized product intake process to effectively review and prioritize each product idea
• Create and manage prioritization criteria grounded in business impact, resource availability, and strategic alignment.
• Partner with product and tech leadership to ensure sufficient capacity, identify dependencies, and determine sequencing.
• Serve as the connective tissue between product, revenue and marketing by embedding commercial milestones into the product lifecycle.
• Integrate GTM teams into planning and launch readiness
• Coordinate enablement between product and marketing teams to ensure commercial impact of delivery
• Own the release readiness checklist to ensure that all necessary teams (Eng, Support, Sales, etc.) meet key milestones.
• Facilitate the go/no-go decision making on release.
• Manage system flows to track readiness tasks & ensure we hit key criteria (e.g., UAT, support readiness, documentation) ahead of launch
• Track execution across epics tied to company priorities, enabling leadership visibility and portfolio trade-offs
• Centralize roadmap and delivery reporting in partnership with Tech leadership
• Develop an intake process with clear criteria for roadmap prioritization
• Improve visibility into capacity & resource allocation and surface bottlenecks for timely resolution
• Guide strategic resource allocation by capturing effort vs. impact on roadmap items and exposing trade-offs

It’s also fun; shaking things up is what working for a growing company is all about. So you’ll need to be flexible, comfortable with continuous change, and working in a high-tempo environment as we grow.

What Do I Need To Bring With Me? 🧳

You’ll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for:

👉 Product Operations Expertise: You have experience working with Product Managers, Product Marketers, Designers, and Engineers. You understand their language and their rituals, and have a track record of partnering with them to drive effective delivery.] 👉 Operational Excellence: Experience creating and managing processes, improving system efficiencies, and overseeing operational requests with a service mindset. 👉 Data Fluency: Strong ability to interpret data and use insights to drive decisions, influence stakeholders, and measure performance improvements. 👉 Cross-Functional Collaboration: Comfortable operating across product, marketing, revenue, analytics, and L&D, you’ll align and communicate initiatives to support efficient product delivery 👉 Entrepreneurial Drive: A self-starter who embraces innovation, takes ownership, and brings creative solutions to complex challenges. 👉 Commercial Acumen: Deep understanding of how operations drive business outcomes. You prioritize high-impact work and make effective trade-offs to support business success.

Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, exemplified by our leadership team, and they’re a big part of what we’re looking for in you.

Interview Steps 👟

👉 Preliminary phone call with the Talent Team (no video required) 👉 First video interview with the hiring managers  👉 Second (and final*) video interview with the hiring panel, often including a presentation, followed by a values conversation with members of the wider GWI community.

Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.

What Exactly Is Gwi? 👀

GWI is modernized consumer research; global, on-demand, and accessible to everyone, not just data experts. Our platform is designed for companies looking for fresh and insightful data about their consumers’ values, purchase journeys, media usage, and social media habits. 

With data representing the views of nearly 3 billion people across 52+ countries, GWI has become the go-to for agencies, brands, and media companies that want to know what really drives their audience to action.

Since launching in 2009 we’ve grown at a healthy pace, and to maintain this growth we need more extraordinary people. Hence this ad. Hence you.

What’S In It For Me? 🎁

You’ll do the sort of work that got you excited about your career in the first place - not as a cog in a machine, but as an individual whose contribution matters. So gigantic job satisfaction comes as standard, but it’s only part of the package. You’ll also get:

🌴 Tons of days off: 25 days annual leave | Xmas office closures  💸 More than a great salary: Health cash plan | 4% pension plan matching  🧘 Great work-life balance: Flexitime | early Friday finishes | Work-from-anywhere options 🏡 Family-focused flexibility: Carer days | Enhanced parental leave | Health cash plan for your family 💪 A commitment to YOU: Accredited learning programs | A commitment to mental and physical health | Reward and recognition programs | Career development opportunities 🌎 A commitment to the community: DE&I committee | Volunteer options | 100% donation matching | Payroll giving options

Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.

Diversity, Equity & Inclusion

We take DE&I seriously. Not only is it obviously the right thing to do, it’s also the bedrock of our value of show respect and at the heart of our company culture. 

We’re a global data business, so it’s essential our data reflects the global reality. Putting diversity into practice like this literally makes our business stronger. That’s why we strive to make our offices - and our teams - as diverse as our data. Want to know more? Take a look at our Life page on LinkedIn to learn more about our DE&I initiatives.

The point is, GWI is a place where you can genuinely feel at home, express yourself, and make your mark - whoever you are.

As a Disability Confident employer, we encourage applications from disabled candidates and are dedicated to providing all relevant assistance during the application and interview process. We also encourage individuals from all backgrounds, including those from underrepresented and marginalized communities, to join our team.

#Li-Hybrid