Scrum Master

Important Information:

• Years of Experience: 10+ years in IT, including 6+ years as Scrum Master / Agile Coach
• Job Mode: Full-time
• Work Mode: Remote 

Job Summary:
We are seeking an experienced Scrum Master to lead and coach distributed Agile teams across nearshore and global delivery models. The successful candidate will enable high-performing teams, drive Agile maturity, and foster strong collaboration with product owners, stakeholders, and engineering leadership. This role requires excellent facilitation skills, deep Agile knowledge, and the ability to navigate cross-cultural and cross-time zone collaboration.

Responsibilities And Duties:

• Mentor junior Scrum Masters and Agile champions within nearshore delivery centers.
• Act as a cultural and operational bridge between nearshore teams and global client stakeholders.
• Serve as a servant-leader and Agile coach for multiple Scrum teams.
• Facilitate core Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
• Partner with Product Owners to maintain prioritized, business-aligned backlogs.
• Proactively identify and remove impediments, escalating when needed.
• Drive continuous improvement efforts to optimize productivity, delivery predictability, and quality.
• Promote collaboration, accountability, and transparency across distributed teams.
• Support adoption of scaled Agile frameworks (SAFe, LeSS, or equivalent) as required.
• Track, analyze, and communicate key team performance metrics (velocity, throughput, burndown, cycle time).

Qualifications And Skills:

• 10+ years in the IT industry with 6+ years as a Scrum Master or Agile Coach.
• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe).
• Proven success working with distributed nearshore/offshore teams for US/European clients.
• Ability to influence without authority and build trust with senior stakeholders.
• Hands-on experience with Agile project management tools (JIRA, Rally, Azure DevOps, or similar).
• Strong facilitation, coaching, and conflict-resolution skills.
• Excellent English communication skills (verbal and written).
• Scrum Master certifications (CSM, PSM II/III, SAFe SSM, ICP-ACC) preferred.
• Background in software engineering, QA, or product management a plus.
• Experience in regulated industries (healthcare, BFSI, telecom) highly valued.
• Familiarity with DevOps practices beneficial.
• Agile project management tools: JIRA, Rally, Azure DevOps (or equivalent).

Role-Specific Requirements:

Technologies:

Skillset Competencies:

• Agile coaching and servant leadership.
• Facilitation and conflict resolution.
• Stakeholder management and cross-cultural collaboration.
• Scaled Agile adoption (SAFe, LeSS, or similar).
• Continuous improvement and metrics-driven delivery.

About Encora
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.