Senior Manager, IT Support Lead

Motional’s global headquarters are located at 100 Northern Avenue in Boston, MA. Nestled in the bustling Seaport district with sweeping views of Boston Harbor and downtown Boston, the office is located close to major transit lines and a quick walk to various restaurants and popular attractions.

Mission Summary:

As the IT Lead, you'll be a critical technical leader and mentor, responsible for shaping our IT support and operations. You will foster a culture of technical excellence and collaboration while leading key projects in application management, automation, and strategic planning. This role requires a blend of hands-on technical expertise and forward-thinking leadership.

What You'Ll Do:

• Mentor and train the IT Support Team, creating a customer-focused and collaborative environment that delivers exceptional service.
• Identify and implement the right automation tools to simplify workflows and enhance our operational efficiency.
• Oversee application administration and support, including being the primary point of contact for Atlassian Cloud.
• Work with IT leadership to develop and maintain the IT Technical Roadmap, ensuring our technology strategy supports the company's long-term vision.
• Collaborate with internal IT teams and manage vendor relationships to resolve complex issues and optimize technology services.
• You will be responsible for new application integrations, setting up SAML SSO/SCIM, and partnering with our Cyber Security team to manage Okta.
• You'll also play a key role in evaluating emerging technologies, including AI, to keep our IT systems at the forefront.

What We'Re Looking For:

• 5-7 years of experience in IT systems administration, including at least 2 years in a lead or supervisory role.
• Strong administration skills for core IT applications such as Okta, G Suite, Microsoft, MDM, Slack, and Zoom.
• Experience with automation tools like Okta Workflows, Zapier, or Tines.
• Experience with HRIS Application Integration like Oracle, Workday, or ADP.
• Excellent problem-solving and troubleshooting skills.
• The ability to quickly adapt to new technical environments.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Creative thinking skills and strong analytical skills.
• A desire to continually upgrade technical knowledge.
• A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Bonus Points (Not Required):

• Okta Administration or Atlassian Administration certifications.
• A+ and Linux+ certifications.
• Knowledge of Bash scripting.
• Configuring and maintaining Virtual Machine Environment (VMWare, Hyper-V, AWS or VDI)

Motional IT Team Members have exposure to a variety of leading edge technology on-premise and in the cloud to deliver capabilities to develop autonomous vehicles and related segments.  Individuals in this role can expect to have exposure and opportunities to work on large scale storage clusters (PB), high speed networks (100Gbps), high performance compute services in the cloud, and a variety of other industry leading solutions.

• We are a growing IT department and encourage skill set growth among our team. Motional is moving on cutting edge technology and it’s an exciting space to work in.
• This role is hybrid from our Boston office. It requires two in-office days each week, ideally Tuesday and Thursday.

The salary range for this role is an estimate based on a wide range of compensation factors including but not limited to specific skills, experience and expertise, role location, certifications, licenses, and business needs. The estimated compensation range listed in this job posting reflects base salary only. This role may include additional forms of compensation such as a bonus or company equity. The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process. 

Candidates for certain positions are eligible to participate in Motional’s benefits program. Motional’s benefits include but are not limited to medical, dental, vision, 401k with a company match, health saving accounts, life insurance, pet insurance, and more.

Salary Range$140,000—$187,250 USD

Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.

Our journey is always people first.

We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

Higher purpose, greater impact.

We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.  

Scale up, not starting up.

Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.

Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit  www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.