Sr. Engineer, Software Development (Site Reliability Engineer)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Responsibilities

• Design and implement highly available and scalable systems, ensuring the reliability and performance of the company's engines and platforms.
• Collaborate with cross-functional teams to define and establish service level objectives (SLOs) and service level agreements (SLAs) for critical systems.
• Monitor systems and applications, proactively identifying and resolving any performance bottlenecks or availability issues.
• Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
• Conduct post-incident analyses to identify root causes and implement preventive measures to avoid future incidents.
• Automate repetitive tasks and processes to improve efficiency and reduce manual intervention.
• Create and maintain documentation for system architecture, configuration, and troubleshooting procedures.
• Perform capacity planning and resource allocation to ensure optimal system performance and scalability.
• Collaborate with development teams to implement and deploy new features and enhancements, ensuring they meet reliability and performance standards.
• Stay up to date with industry best practices, new technologies, and emerging trends in site reliability engineering.
• Continuously improve operational efficiency by automating manual tasks and processes.
• Actively contribute to internal automation toolset by developing new and improving of existing tools
• Participate in on call rotation

Qualifications:

• 3+ years of experience as a System Administrator or related position
• Excellent system administration and kubernetes management skills
• 2+ years of scripting or development experience
• Understanding of SDLC
• Clear understanding of cloud technologies and offerings from Azure, AWS and GCP
• Excellent interpersonal, facilitation, and communication skills
• Deliver results doing what it takes to get things done on time
• Work autonomously with minimal supervision
• Able to thrive in a fast-paced environment with strong teamwork abilities
• Demonstrated strong written communication and speaking skills
• Fluent in English written/verbal communication

Must Have Skills:

• Good experience in writing script in bash and/or PowerShell
• Good Linux Server Administration skills – CentOS, Redhat;
• WebServers & Databases – Tomcat, Apache, MSSQL, Azure SQL, PostgreSQL;
• Experience working with IaaS/Cloud services of GCP, (preferred), Azure and/or AWS;
• Understanding of application and IP protocols: TCP/IP, UDP, DNS, HTTP, SSL, SSH
• Knowledge of standards, protocols and data formats: JSON, XML, REST, XML-RPC, OAuth, SAML
• Experience working with BitBucket, Git, CVS
• Knowledge of bug tracking and documentation systems such as Jira and Confluence;
• Experience working with monitoring and observability tools such as Datadog, Prometheus, Grafana, etc;
• Solid understanding of API concepts and types;
• Experience working with API, manual execution as well as automating by writing scripts;
• Experience writing and optimizing SQL queries;
• Understanding of subscription-based services, subscriptions lifecycle and billing concepts
• Knowledge and understanding of basics of financial terms: orders, AR/AP, credit management.
• Ability to learn and adapt to new services, systems, and technologies in a dynamic technical infrastructure.
• Writing and maintaining technical documentation: technical and process documentation, product requirements documents, feature requests;
• Ability to work in a very fast paced environment and provide significant contributions both individually and as part of a greater team.

Nice To Have Skills:

Experience working with Cloud Blue Commerce (formerly known as Odin Automation)

Python, Azure, LPI, Microsoft, Postgres, MSSQL certifications would be a big plus;