Client Services QA Specialist - PT Remote (I)

WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you! 

Our associates have a lot in common.  They have great interpersonal skills, enjoy working independently, are self-motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun?

We offer flexible hours, competitive pay, and great benefits for both full and part-time associates.

If this sounds like a good fit for you, come join our team!

As an Anderson Merchandisers Associate, you may be eligible for these benefits*.

• Flexible work schedules
• 401(k) retirement plan
• Health Insurance – including Dental and Vision

•    Telehealth

•    Health Savings Account

•    Accident Insurance

•    Critical Illness Insurance

•    Life Insurance

• Long Term Care
• Short Term Disability
• Long Term Disability
• Associate Assistance Fund
• Anderson Cares Natural Disaster Fund
• Associate Savings Plan
• Anderson Cares Fund
• Paid Time Off
• Discounts - Cell Phone, Vehicle, Pet Insurance
• Training & Career Development

*All benefits subject to eligibility per company policy.

Reporting to the Director, DASH Operations, the Quality Assurance Specialist is responsible for reviewing the work being executed in retail from the field teams to ensure that we are providing the best quality proof of execution (data and photos) to our clients. Collaborating and working with BDMs and project teams, taking direction from the Director, DASH Operations, and ensuring accuracy are integral to this position.

What would you do in this role?

RESPONSIBILITIES AND DUTIES, including but not limited to the following:

• Review of photos and data to ensure quality reporting is being delivered
• Clearly communicate/collaborate with other team members
• Work with defined quality expectations and targets
• Develop tools and best practices for QA review
• Other duties/projects as assigned or requested by the Director, DASH Operations

QUALIFICATIONS, including but not limited to the following:

• Must have knowledge and experience using Microsoft Excel, email and internet
• Experience working in a team-oriented, collaborative environment
• Rapidly adapt and respond to changes in environment and priorities
• Must be able to learn new software programs as required for projects
• Work performed could be while sitting, standing, or walking

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies: 

• Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Confidentiality- the individual is able to maintain the upmost confidentiality with client information.  All information is considered confidential unless permissions to share are granted.
• Interpersonal skills – the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral Communication – the individual speaks clearly and persuasively in positive or negative situations.
• Written Communication – the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Quality Control – the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Planning/Organizing – the individual prioritizes and plans work activities and uses time efficiently.
• Adaptability – the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve.
• Integrity - the individual acts in such a way that instills trust from management, other associates, as well as clients.  Acts with honesty while assisting clients, processing transactions, and dealing with confidential information.
• Teamwork - the individual has the ability to work with others in a positive manner.  They understand each other’s roles and empower one another to take responsibility to be a successful team.

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