Senior Lead, Master Data & Quality

Brightspeed.com

Office

Charlotte, NC, United States

Full Time

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

We are currently looking for a Senior Lead, Master Data & Quality to join our growing team! In this role, you will serve as the executional steward of enterprise master data and data quality within IT. You will be responsible for ensuring that core data assets including customer, product, network, and billing data are accurate, consistent, and trusted across systems. You will partner closely with BI & Analytics, Data Engineering, the Data Strategy Office, and business stakeholders in Finance, Sales, and Operations to define master data standards, implement quality rules, and monitor data health. By centralizing data quality practices and managing master data processes, you will ensure that analytics, reporting, and operational systems are powered by reliable, unified information.

As a Senior Lead, Master Data & Quality, your duties and responsibilities will include:

Define and enforce master data standards across critical domains (customer, product, network, billing)
Develop and implement data quality rules, monitoring, and dashboards using enterprise governance tools (e.g., Dataplex)
Partner with BI & Analytics to ensure that reporting and KPI frameworks are based on trusted data
Collaborate with Data Engineering and Platform teams to embed data quality and master data checks into pipelines and integrations
Work with business stakeholders to resolve data discrepancies at the source, ensuring alignment across systems such as ERP, CRM, OSS/BSS, and billing.
Serve as the primary operator and subject matter expert for data quality and MDM capabilities within IT
Provide recommendations to IT leadership on improving data trust, master data management processes, and tool adoption
Educate stakeholders on the impact of data quality and promote a culture of trusted data across the organization

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

Bachelor’s degree in Information Systems, Computer Science, Data Management, or a related field.
8+ years of professional experience in data-related functions
5+ years of direct experience in data management, master data management (MDM), or data quality functions
Hands-on experience with data quality tools, MDM platforms, and data governance tools (e.g., Collibra, Atlan, Informatica, or equivalent).
Strong SQL/ETL proficiency and ability to trace and validate data across systems.
Understanding of telecommunication or fiber industry data domains (customer lifecycle, network assets, billing structures).
Familiarity with BI/reporting tools (e.g., Power BI, Tableau, Looker).
Proven ability to collaborate with cross-functional stakeholders and communicate data issues in business terms.
Strong analytical and problem-solving skills; attention to detail while keeping business impact in focus.

Bonus Points For:

Experience with cloud data platforms, especially Google Cloud Platform (GCP)
Hands-on familiarity with BigQuery and its integration with data governance tools
Knowledge of enterprise data governance frameworks and their operationalization within IT
Background in telecom, utilities, or other data-rich, asset-heavy industries

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Additional Information

Why Join Us?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

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