IT Site Manager, TTT Korea (Pyongtaek, Chungju)

 This position encompasses both management and technical aspects of IT support which will require a board skillset.
 This position should be able to work well with business team and key users and need to understand business operations and require good relationships with business as well. And this person needs to have the ability to gather business requirements and convert them into functional specifications for use in the design and development of solutions.
 The person in this role must continuously improve processes and his/her own skills and constantly pursue improvements to ensure that systems are used appropriately and fully to meet business needs. He / She must also monitor these solutions for issues and errors, and support issue notification and resolution.
 This person will work with both internal or external design/implementation teams and work cross-functionally between the business and IT to bridge gap between design, content, and technology.

Key Accountabilities

• Oversee daily IT operations to ensure uptime, responsiveness, and local user support acting as the lead for the site, including coordination, escalation, and communications.
• Supervise and develop Site Technicians to ensure high-quality service and skill development.
• Manage the lifecycle of end-user devices, including procurement, support, and refresh.
• Own and report the site-level IT scorecard, escalate systemic delivery issues, while generating and delivering site-level financial and performance reports.
• Ensure service alignment with plant leadership through ongoing communication.
• Manage the IT budget and request services for IT projects and maintenance for the site to ensure IT costs effectively.
• Meet Plant and Business Unit IT targets, including developing and LRP, creating and maintaining forecast, and planning for Cyber Risk and Resiliency remediation.
• Identify opportunities for business operational efficiency and drive specific metrics for business cost saving and value realization.
• Collect business requirements and business operation improvements for better IT service support.
• Govern IT project management according to business demands and create business value to contribute to business operations.
• Support activity and communication for key users such as SAP and digitalization with functional IT team.
• Health & Safety : Responsible for completing required safety training, reporting and correcting any unsafe practices as appropriate, completing work activities in a safe manner, and complying with safety and health requirements for respective position.

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EDUCATION / EXPERIENCE (Minimum Qualifications)

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10 years working in Information Technology including 5 years of management experience.
• Demonstrable experience of working in a Business Relationship management capacity.
• Business analytical skills confirmed by working experience, preferred in SAP ERP.
• Experience in digital manufacturing in a plus (IoT, I4.0, RPA, Power BI, AI)
• Strong interpersonal and communication skills needed to interface with high-level customer representatives.
• Strong customer management skills and ability to understand and translate and define complex business requirements.
• Good understanding of Automotive business processes
• Experienced in systems analysis and problem solving, and functional & technical specification design.
• Good English communication skills in speaking and writing
• Positive mind and attitude for problem solving.
• Ability to establish and maintain effective working relationships effectively as part of a team.
• Ability to work directly with middle to senior management as well as employees at all levels throughout the organization.
• Ability to prioritize multiple projects, work under tight deadlines, and manage changing priorities.

Key Competencies

• Drive for Results
• Priority Setting
• Functional / Technical Skills
• Process Management
• Interpersonal Savvy
• Listening
• Action Oriented
• Problem Solving
• Informing

Internal Use Only: Salary

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