Operations Supervisor

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Travel Consultants are the heart of Amex GBT and provide outstanding service to our corporate business clients. As a Team Operations Lead, you’ll support our Travel Consultants and ensure they have everything they need to support their clients.

Every day in this role is different and requires a balance between analytical and communication skills. You’ll need to solve problems, see through processes, and communicate with partners throughout different parts of the organization to advocate for Travel Consultants and travelers.

What You’Ll Do

• Support roll-out of new technology, trainings, and account implementation by coordinating data, organizing pilot groups, training consultants, providing feedback, and communicating with team members
• Collaborate with team coach and workforce management team to achieve excellent service levels and avoid financial impact for clients
• Communicate business updates that impact operations, like process changes, annual leave expectations, and system outages
• Assist in onboarding new and returning colleagues, and ensure all colleagues have the tools they need to successfully work from home
• Collaborate with HR to manage flexible work agreement requests, create and close user groups in the HR system, and ensure HR system data is accurate
• Collaborate with workforce management to optimize FTEs
• Raise any technology issues that impact clients. For example: Outlook outages, GDD itinerary or invoice errors, etc.
• Lead business continuity plan for the supported traveler care teams

What We’re Looking For

• Excellent verbal and written communication skills
• Passion for processes and problem solving

• Data-Driven Decision Maker

• Organized and able to prioritize
• Experience with change management
• Thrives working independently AND as part of a team
• Experience working with industry tools and systems preferred

Location

New York, United States

The US national base salary range for this position is from 

$55,300.00 - $102,700.00

The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #Teamgbt Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And Much More!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!