Customer Experience Consultant

At Maersk, we’re transforming logistics into a fully integrated experience—and we’re looking for passionate, customer-centric professionals to help us lead the way. Join us as a Customer Experience Consultant and become the face of our service delivery, ensuring every shipment journey is smooth, responsive, and aligned with our customers’ needs.

This isn’t just a support role—it’s a chance to shape how global trade feels for our customers. You’ll be the trusted partner who listens, solves, and delivers with precision. Together, we’re building a smarter, more connected future.

Key Responsibilities

• Delivers a positive customer experience for all customers and ensures a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and internal teams
• Has a full understanding of customers' business drivers, needs and requirements with willingness to go the extra mile towards the customers & with focus on providing solutions.
• Align expectations and respond with proactive communication
• Builds strong relationships with all stakeholders – internal and external
• Support digitization by promoting e-features and tools
• Identify and act on opportunities for process improvement

Who We’re Looking For

• Mindset: Agile, proactive, and comfortable multitasking in a fast-paced environment
• Skills: Commercial mindset, detail-oriented, and organized
• Tech-savvy: Proficient in Microsoft Office applications (including Word, PowerPoint, and Excel), Salesforce is a plus
• Languages: Fluent in Hebrew and English (spoken and written)
• Experience: Background in logistics or customer service is an asset

If you’re ready to help shape the future of customer experience in logistics, apply now and start your journey with Maersk.

Please share English CV.

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.
 

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.