Sr Account Executive

Job Description:

About Abbott:

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Diagnostics

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Primary Job Function:

Business Retention, value Expansion, Acquisition in owned & shared accounts, ensure the retention rate to achieve the revenue and get profitability. During contract lifecycle move from Shared to Owned through value expansion and acquisition

Core Job Responsibilities:

• Ensure instrument analytical turnaround time (uptime/repair/maintenance)
• Conduct customer business review (KPI reviews)
• Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
• Identify customer training requirements and deliver customer training
• Coach customers and share knowledge (education)
• Identify and resolve customer pain points (troubleshooting)
• Replenish and control customer inventory
• Build image and brand in eyes of customer
• “Sell” or reinforce Abbott’s total solution value offering
• Collect and transmit VOC (Voice of Customer)
• Contact distributor for certain business opportunity
• Manage VPT process for new instrument opportunity (Value Expansion).
• Renewals of most of the assigned accounts (adhering to standard renewals procedures)
• Menu expansion (utilization of existing products; new product launches)
• Service sales
• Product promotion
• Forecast and Order management
• Identify/open door for opportunity to expand offering into other departments (prospecting, not doing)
• Price management
• Service sales
• Menu expansion
• Lifecycle management of product
• Contract Life Cycle and Compliance
• NPS responsibility (incl. hot sheets)
• Management of inter-client relationships
• Assay availability and performance
• Instrument installation & commissioning
• Manage customer maintenance
• Aforce use and maintenance (CRM)
• Driving customer royalty(resolving customer issue, NPS, Operational Customer Business Review with Lab.)
• Elevate all customer challenges immediately as needed

Educations:

• Minimum education required: Bachelor’s degree.
• Minimum experience required: 2~3 years field sales experience
• Excellent interpersonal skill required
• Written and oral communication skills in English required
• Strategic thinking and excellent execution required.
• Positive attitude, Smart attire and Controllable aggressiveness.
• Trouble shooting/problem solving skills
• Service-minded
• Customer orientation
• Basic application know-how

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

Job Family:

Sales Force

Division:

CRLB Core Lab

Location:

Korea > Seoul : SamTan Building, 421 Youngdong-daero, Gangnam-gu

Additional Locations:

Work Shift:

Standard

Travel:

Yes, 75 % of the Time

Medical Surveillance:

Not Applicable

Significant Work Activities:

Not Applicable