Corporate Actions, Senior Associate

Corporate Actions Team Leader – Senior Associate

Background: State Street Corporate Actions consists of approximately 900 individuals with presence in 6 locations Globally  carrying out an end to end Corporate Action process within both a custody and  fund accounting and middle office environment.

Role Purpose: An excellent opportunity has arisen at the senior associate level within Corporate Actions which involves carrying out a high risk function within the operation. The successful candidate will be directly responsible for the management a team(s) performing day to day query managements for Global clients, work close within Global Corporate actions Custody and Middle Office. This includes the execution of Corporate Actions Instructions, reconciliation and posting of client entitlements for Global markets. Ensuring that all client inquiries, requests, and issues are handled efficiently and professionally. Play a critical role in escalating complex client concerns, ensuring timely resolution, and maintaining client satisfaction.

Role  Responsibilities :

• Act as an Expert of Client service team providing support and control over complex and time critical corporate action events and transactions.
• Collate and review daily reporting
• Provide training and coaching to team members
• Assist managers by prioritizing the workload and ensure daily tasks are completed
• Ensure effective risk management by coordinating or completing end of day management reporting and ensuring timely escalation and resolution of pertinent issues.
• Act as a subject matter expert support on projects and initiatives aimed at improving the corporate action product.
• Provide coverage in the absence of team member or Manager.
• As assigned process and/or resolve complex issues such as, but not limited to analyze and research Corporate actions across the globe
• Assist and co-ordinate procedural changes to the current process
• Deliver effective client service

Key Knowledge/Qualifications/Experience:

• Proven experience in Corporate Actions environment is a must
• Understanding of Corporate Action Lifecycle
• Knowledge of Swift Messaging Standards
• An excellent understanding of the financial services industry
• Fluent in written and spoken English and Japanese
• Good knowledge of Custody Banking
• Proficiency in Microsoft Office Package
• Educated to a degree level (preferred)
• Experience in supervising a team is an advantage but is not essential.

Skills/Competencies

• Strong communication and inter-personal skills essential
• Acts collaboratively
• willingness to learn
• Positive approach
• Team player
• Idea generator
• Demonstrates ability to work accurately and to daily deadlines