Compliance Manager

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• Compliance Manager
• Hybrid – Swindon or London
• Salary - £75,000 to £80,000 + Bonus

The Compliance Manager role is a pivotal position that sits within our second line of defence function (2LOD) and has primary responsibility for a wide range of compliance and risk areas under the Payment Services Regulations,2017(“PSRs”) and Electronic Money Regulations,2011(“EMRs). The Compliance Manager will be responsible for owning designated conduct risk frameworks, developing compliance policies and processes, submitting regulatory reports and providing regulatory advice.

Accountable To:

Head Of Compliance

Key Working Relationships

External

• Agents
• FCA and any other competent authorities

Internal

• Edenred Business Units/ EPS including Service Managers
• Agent Oversight
• Finance
• Risk Management
• Audit

Key Responsibilities

• Provide regulatory advice on requirements under the PSRs, EMRs and related FCA guidance.
• Monitor implementation of the firm's Compliance Monitoring Programme and ensure it meets regulatory requirements.
• Implement the firm’s Consumer Duty framework which includes analysis of conduct risk MI from different internal and external sources, review of consumer duty assessments prepared by Agents and preparation of annual Consumer Duty outcomes testing board report.
• Develop compliance frameworks and conduct compliance assurance reviews across key conduct risk and prudential risk areas such as complaints handling, financial promotions, treatment of vulnerable customers, account management governance, safeguarding and regulatory capital adequacy. Prepare annual compliance assurance reports for review by firm’s governance committees.
• Identify areas of improvement in compliance processes internally and at Agent level, and monitor implementation of action points.
• Prepare and submit regulatory returns, and lead preparation of responses to FCA information requests.
• Prepare periodic briefing packs for various governance committees and present findings and action points across key compliance areas at various forums.
• Conduct horizon scanning to monitor regulatory developments and identify key changes that have an impact on the firm’s business. Prepare and circulate reports on relevant regulatory changes to concerned internal stakeholders.
• Undertake cross-functional collaboration with internal teams such as Finance, Agent Oversight, Product, Business Service Management, Sales, Legal and Risk to lead delivery of compliance projects.
• Lead development of compliance processes and draft policies, processes and client guidance documents across all regulatory compliance areas.

Skills & Behaviours

Role Specific

• At least five years’ experience in working in a regulatory consulting practice or regulated payment or financial services organization.
• Deep understanding and awareness of FCA compliance requirements and extensive experience in implementation of FCA compliance frameworks; payments services or banking regulatory experience is a plus.
• Experience in managing and implementing control frameworks.
• Proven experience in implementing and reviewing processes and controls and identifying weaknesses.
• Excellent communication skills. 
• Flexibility to rapidly understand complex problems and rationalise these into workable solutions for the firm and its clients.
• Experience of working under pressure, in an ever changing and challenging environment.
• Proven experience and strong competency in relationship management.
• Experience in guiding and training junior team members.
• Any relevant compliance certification is a plus.

Behavioural

• Promote culture of compliance and excellence within the organisation.
• Commitment to taking ownership.
• Proactive in taking ownership of work and identifying solutions
• Passionate about implementing compliance best practices whilst balancing the risk to PPT.
• Honesty, integrity and openness.
• Attention to detail and takes pride in their work.
• Able to work independently with minimal oversight.

Why Edenred Paytech?

We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.

As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

What You Will Get:

• 25 days annual leave plus Bank Holidays
• Hybrid working environment with 3 days per week in the office
• Income protection
• Life insurance (4x salary)
• Wellbeing Employee Assistance Program (extended access to family members)
• Employee discount shopping platform
• Digital learning platform
• Complimentary fruit and other ‘in office’ snacks & refreshments
• Volunteering programme
• Social events
• Pension Scheme – employer 6% with minimum employee contribution 3%
• Discretionary bonus scheme based on company and personal performance
• Holiday trading scheme (buy or sell up to 5 days)
• Medical & international travel cover (leisure and action sports)
• Employee referral bonus scheme
• Season ticket loan
• Cycle to Work scheme

Diversity:

Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local law.

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