Customer Care Agent

About Us:

My Muscle Chef (MYMC) is Australia’s premium fresh ready-made meal and functional food and beverage company. Based in Sydney, NSW, we are growing quickly to extend our position as the online direct to consumer and retail industry leader in a category that is experiencing explosive growth.

Mymc Values:

We pride ourselves on a set of values that tangibly guide our behaviours and decisions, so we can grow the business and enjoy a world-class working experience.

• Find a Better Way.
• Walk in our Customers' Shoes. Everyday.
• Challenge Ideas and Champion Solutions.
• Integrity is Stronger than Muscle.
• Enjoy the Journey!

About The Role:

As a Customer Care Agent, you'll do more than just respond to queries-you'll create lasting relationships with our customers and ensure they feel valued every step of the way.

You'll collaborate with a supportive and driven team, finding innovative solutions and contributing to the continuous improvement of our processes.

Key Responsibilities:

• Provide exceptional customer service via email, live chat, and phone, ensuring timely and accurate responses to all customer inquiries.
• Support customers with product information, delivery updates, subscription management, and troubleshooting.
• Collaborate with logistics, operations, and marketing teams to resolve customer concerns and improve processes.
• Record and escalate customer feedback to help shape business decisions and product improvements.
• Contribute to a supportive and collaborative team culture by sharing knowledge and assisting colleagues where needed.
• Maintain up-to-date knowledge of our products, services, and promotions.

Skills & Experience:

• Previous experience in a customer facing role/customer service management (e.g. retail, contact centre, or hospitality).
• Outstanding communication skills with the ability to build rapport quickly.
• A proactive approach to problem-solving and a passion for helping others.
• Tech-savvy and comfortable using tools such as live chat platforms, CRM systems, and Microsoft Office Suite.
• A passion for making a difference in customers' lives (bonus points if you're into food or fitness!).
• A love for the MYMC brand

What We Offer:

• Flexibility: We offer a hybrid work environment to suit your lifestyle
• Career Development: Gain exposure to cross-functional teams like marketing and logistics, with opportunities to grow within the company.
• Recognition Culture: We celebrate your wins and provide regular feedback to support your personal and professional growth.
• Impactful Work: Your voice matters! Contribute to process improvements and our Voice of Customer program to shape the future of our business.
• Team Environment: Join a supportive, tight-knit team that values collaboration and innovation.
• On-site Gym: Train like a pro in our fully equipped on-site gym.
• MYMC Meals & Snacks on site daily!

Shift Details:

• Our current Customer Service Hours are Monday to Sunday from 9am - 6pm.
• Your work day will start between 9am - 10am & end between 5pm - 6pm (8 hour work days)
• You will be required to work at least 2 weekend days throughout the month
• All weekend work is completed remotely

All applications must be in by 3rd of October 2025 & only shortlisted applicants will be contacted due to an expected large volume of applications.