Community Transport Operations Officer

Join our passionate team at Community Accessability, a leading provider of transport, aged care, and NDIS services across Victoria.

We are currently seeking a highly motivated and detail-oriented Community Transport Operations Officer, to join our team and contribute to our mission of enhancing the well-being of the communities we serve. If you are a great team player, possess high attention to detail, have impeccable time management skills, and are committed to providing outstanding service, we want to hear from you!

Key Responsibilities:

As the Community Transport Operations Officer, you will play a vital role in ensuring the efficient operation of our transport services. Your key responsibilities include:

Customer Service Excellence:

Provide the best customer service, ensuring our clients receive the highest level of care and satisfaction.

Scheduling And Resource Allocation:

Create and prepare schedules to optimise staff and fleet resources, ensuring shifts are adequately filled to meet client care requirements.

Daily Tasks And Administration:

Undertake daily tasks and general administration duties to support the smooth operation of our community transport services.

Compliance Adherence:

Ensure strict adherence to compliance requirements in all operational activities.

Problem Resolution:

Proactively address scheduling conflicts, unexpected staff absences, and other issues to minimise disruptions to client care.

Client And Staff Satisfaction:

Monitor and address client and staff feedback to enhance the scheduling and rostering experience, ensuring high client satisfaction and staff morale.

Documentation:

Maintain accurate records and documentation of all scheduling activities and client interactions for auditing and compliance purposes.

Continuous Improvement:

Identify and implement improvements in rostering and scheduling processes to enhance efficiency and improve overall service delivery.

Team Collaboration:

Collaborate with other team members and managers to ensure a holistic approach to client care and staff well-being.

Key Selection Criteria:

To excel in this role, you should possess the following knowledge and skills:

Outstanding Communication - Demonstrate outstanding telephone etiquette and strong interpersonal skills.

Diversity and Inclusion - Ability to relate to individuals from diverse backgrounds and cultures.

Effective Collaboration - Exceptional written and verbal communication abilities, coupled with effective collaboration within a team setting.

• Organisational Skills - Skill in efficiently organising and prioritising workloads.
• Technical Proficiency - Proven expertise in using Microsoft Office suite and various computer software applications.
• IT Proficiency: - Highly proficient in IT, particularly with the MS Office Suite.

Values And Commitment:

• Demonstrate the organisation's values through personal conduct.
• Display a commitment to Community Accessability’s principles.
• Foster a harmonious workplace environment through cooperative teamwork.

What We Offer:

• Access to salary packaging, meal, and entertainment benefits - up to $15,900 per year tax-free, as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
• Wages - Passenger Vehicle Transportation Award - Grade 2

Requirements For The Role:

• Police check
• Working with Children Check
• Current Driver's license and own vehicle required.

Community Accessability is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.